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Payment Plans & Assistance

Payment Plans and Assistance

Get help paying your bill and balancing your energy costs.

Level Payment Plan

Spread your payments evenly across the year with our average-use billing plan. This lets you budget easily and avoid seasonal spikes in energy costs.
Your actual energy use will still be tracked and reflected in your monthly bill. We will check your account three times per year to make sure you are not being overcharged. To Enroll, Call 1-800-75-CONED
Senior Services

If you’re 62 or over and your bills total less than $420 a year, let us know if you’d prefer to get a quarterly bill. You can also talk to a specially trained representative about government aid programs, safety tips, and ways to save money on your energy bill. You’ll get our newsletter for seniors, and a special priority phone number to connect to our customer service representatives. To Enroll, Call 1-800-75-CONED
Special Services

We're ready to help with special services if you're blind or visually impaired; have a medical emergency; are 62+; have a permanent disability; use life-support equipment; or if you’d like a third party to get bill notices. Learn more
Home Energy Assistance

If your income falls within a certain range, the New York Home Energy Assistance Program (HEAP) can help you pay your energy bill.

Find Out If You Qualify
Payment Extensions

If you need extra time to pay your bill, log in to your account and request an extension of up to 20 days. Log In to Request an Extension
Payment Agreements

If you received a final termination notice because you can’t pay your bill, we’ll try to help. You will be offered a standard payment agreement at least 10 days before your service is turned off.
And, if you are having trouble paying your bill under the terms of the standard agreement, we’ll work with you to set new terms. To Enroll, Call 1-800-75-CONED

Payment Plans and Assistance

Level Payment Plan

Senior Services

Special Services

Home Energy Assistance

Payment Extensions

Payment Agreements