Skip to Main Content
ajax loader animation
ajax loader animation

Special Protections During Cold or Hot Weather

When the forecast calls for extreme cold or heat, we will not disconnect residential customers’ service. Learn about your protections during a weather event.

Cold-Weather Protections

We will not disconnect residential customers on days when the Central Park high temperature, factoring in wind chill, is forecasted to be 32° F or lower.

Between November 1 and April 15, we will not disconnect service of customers enrolled in the CONCERN program, which includes those who are 65 or older, 18 or younger, or permanently disabled.

If you qualify for these protections, it’s important to let us know. Sign up through My Account or call 1-800-404-9097, weekdays, 8:30 a.m. to 5 p.m.

During this period, income-eligible customers whose heat and/or power had previously been disconnected can use a Home Energy Assistance Program (HEAP) payment to restore their service. Additionally, if a customer requests a payment agreement, we’ll use their HEAP payment as the down payment.

Hot-Weather Protections

We will not disconnect residential customers the day of or day before the local heat index is forecasted to reach 90° F or higher at Central Park. If the heat index exceeds 90° F, we’ll also suspend disconnections over the next two consecutive days.

Public Health and Safety Resources

Get tips from the American Red Cross to keep yourself and those around you safe and healthy when temperatures are extremely hot or cold.

Extreme Heat Safety
Winter Storm Safety