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Beware of Scammers

Watch out: Scammers are out there pretending to be from Con Edison. Don’t be a victim. Beware of these common scams.

Website and Email Scams

Always check the URL. You can only pay your Con Edison bills through:

  • conEd.com – bank account (checking or savings).
  • coned.com/GuestPayment – credit or debit card
  • webpayments.billmatrix.com/ConEdResidential – credit or debit card

Got a suspicious email from Con Edison? Don’t open any links you’re unsure about.

Phone Scams

In one of the most prevalent phone scams, a caller may:

  • Pretend to be from Con Edison. They may even manipulate your caller ID to display Con Edison’s name.
  • Threaten to turn off your power or gas within an hour.
  • Demand immediate payment—often by prepaid card; cryptocurrency, such as Bitcoin; or a cash app.

We never accept payment by prepaid gift card or debit card; cash apps, such as Venmo, Zelle, and PayPal; or cryptocurrency, such as Bitcoin.

Door-to-Door Scams

When someone comes to your door claiming to be from Con Edison, ask for credentials. It’s not rude, it’s safe.

Smart Meter Scams

We do not request any payment for the installation of smart meters.

How to Recognize Our Employees

Here’s how to tell a real Con Edison employee from a fake one.

  • An employee will readily prove their identity. An imposter won’t.
  • An employee will wear a photo ID with their name and employee number.
  • An employee will gladly give you their supervisor’s name, the unique “ticket” number assigned to your job, and ask you to call 1-800-75-CONED (1-800-752-6633) to verify their identity.

Con Edison employee:

We wear different uniforms depending on the season and the kind of work we do, but we always have ID.

Suspect a Scammer?

Call the police or 1-800-75-CONED (1-800-752-6633).

Keep others safe. Share these tips with your neighbors, family members, and the elderly.

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