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How to Submit a Meter Reading

Missed our meter reader? Send us your own reading to avoid an estimated bill or schedule an appointment.

Submit Your Meter Reading

If you have access to your meter, you can report your usage online.


Online 

Email Us Please include your account number in the body of the email, and make sure the numbers on the meter are readable in your photo.

Call 1-800-491-0095 Before 11p.m. on the scheduled meter reading date, or between 6 a.m. and 5 p.m. the following day.

How to Read a Meter With Dials

An example of a a meter with dials.
  • Meter reading rule 1

    RULE 1

    If the arrow is between two numbers, always select the lower number, except when between 0 and 9. In that case, you'd select 9 since the 0 represents 10.

  • Meter reading rule 2

    Rule 2

    If the arrow is on a number. look at the dial to the right. If the right dial points to a number greater than 4, subtract 1. If the dial is between 9 and 0, subtract 1 since the 0 represents 10.

  • Meter reading rule 3

    Rule 3

    If the arrow is on a number, look at the dial to the right. If that dial’s arrow is between 0 and 1, record the number as the arrow indicates.

  • Meter reading rule 4

    Rule 4

    On the rightmost dial only, if the arrow is pointing directly at a number, record that number.

How to Read a Meter With a Digital Display

If your meter has a digital display, simply enter the numbers exactly as they appear.

Schedule an Appointment

To reduce unnecessary risk of exposure to coronavirus (COVID-19), we have suspended meter readings temporarily. If you have access to your meter, you can report your usage online, email us a photo, or call 1-800-491-0095.