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How to Submit a Meter Reading

Missed our meter reader? Send us your own reading to avoid an estimated bill.

Submit Your Meter Reading

Log in to My Account, email us a photo of your meter, or give us a call.


Online 

Email Us Please include your account number in the body of the email, and make sure the numbers on the meter are readable in your photo.

Call 1-800-491-0095 Before 11p.m. on the scheduled meter reading date, or between 6 a.m. and 5 p.m. the following day.

How to Read a Meter With Dials

An example of a a meter with dials.
  • Meter reading rule 1

    RULE 1

    If the arrow is between two numbers, always select the lower number, except when between 0 and 9. In that case, you'd select 9 since the 0 represents 10.

  • Meter reading rule 2

    Rule 2

    If the arrow is on a number. look at the dial to the right. If the right dial points to a number greater than 4, subtract 1. If the dial is between 9 and 0, subtract 1 since the 0 represents 10.

  • Meter reading rule 3

    Rule 3

    If the arrow is on a number, look at the dial to the right. If that dial’s arrow is between 0 and 1, record the number as the arrow indicates.

  • Meter reading rule 4

    Rule 4

    On the rightmost dial only, if the arrow is pointing directly at a number, record that number.

Need help? Watch this video to learn how to read your meter and report your reading.

How to Read a Meter With a Digital Display

If your meter has a digital display, simply enter the numbers exactly as they appear.

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