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Prevent & Recover From Outages

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Prevent & Recover From Outages

We take keeping your power on very seriously. Find out how we prevent outages, what we do to restore power quickly, and what to expect if your power goes out. Report problems with your electric service, and we’ll text or call you automatically as soon as restoration updates are available.

A Con Edison customer service representative wearing a headset.

What to Do If Your Power Goes Out

Lost power? Here’s what you need to do to help us get your lights back on.

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How to Prepare for a Power Outage

When a heat wave or major storm is on the way, make sure you’re ready.

prepare for outages

A hot day in New York.

Heat Resources

Find emergency response information.

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Repairs After Outages

If your home’s electrical or gas equipment is damaged, learn which pieces are our responsibility to fix and which are yours.

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How We Keep Your Service Reliable

Find out what happens when we make repairs.

See Typical Repairs

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Trimming Trees

We regularly inspect and strategically trim trees to keep them safe distances away from overhead power lines.

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