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Contact Con Edison

Whether you call, write, or visit we will do our best to provide quick and courteous service.

  • Note: You may experience longer wait times all day on Mondays, as well as all other weekdays between 12 and 2 p.m.

  • 1-800-752-6633

Emergencies and Service Issues

Gas + Electric Emergency

If you smell gas, suspect a gas leak, or have a carbon monoxide emergency, leave the area immediately and call 911 or
1-800-752-6633

If you see a downed power line, keep your distance and call 911 or
1-800-752-6633

Steam Emergency

In case of an emergency, or to have your service turned on or off, call
1-800-914-9112

Report a Service Issue

Let us know if you’re having trouble with your service, such as an outage or flickering lights. You can also see local outage reports.
REPORT ISSUE

Customer Service and Questions

Start, Move, or Stop Your Service

Update your service online—in minutes.
LEARN MORE

Or call for assistance

Note: You may experience longer wait times all day on Mondays, as well as all other weekdays between 12 and 2 p.m.
1-800-752-6633

Pay Your Bill + Get Billing Assistance

Make a fast and secure online payment.

Pay Your Bill (no login required)
Get Payment Assistance

Or call for assistance

Note: You may experience longer wait times all day on Mondays, as well as all other weekdays between 12 and 2 p.m.
1-800-752-6633

Disconnected Service or Credit Notice

Please call for assistance

Note: You may experience longer wait times all day on Mondays, as well as all other weekdays between 12 and 2 p.m.
1-800-752-6633

Thanks for Contacting Us

We’ve received your message and will get back to you shortly.

Please note that responses may be delayed due to a high volume of submissions. We apologize for any inconvenience and will get back to you as soon as possible.

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Other Contact Options

Note: Contact Us Webform Unavailable

We apologize for any inconvenience this may cause. To start or stop service, request payment agreements and extensions, sign up for payment reminders, and more, please register for an online account or log in. 

Telecommunications for the Deaf (TTY)
1-800-642-2308

In Person

Customer service walk-in centers are open Monday through Friday from 8:30 a.m. to 5 p.m. Please submit exact payments only.
VIEW LOCATIONS

 

Write

If you prefer to write to us, include your account number and as much information as you can about the question or problem.

Cooper Station
P.O. Box 138
New York, NY 10276-0138

Consolidated Edison of New York, Inc.
Att. Law Department
4 Irving Place RM 1875
New York, NY 10003

If you’re still unsatisfied after talking to us, you can call the NYS Department of Public Service using one of the phone numbers listed on their website.

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