If you smell gas or suspect a gas leak, leave the area and call 911. You can also report gas odors by calling
If you see a downed power line, keep your distance and call 911, or call
Report a Service IssueLet us know if you’re having trouble with your service, such as an outage or flickering lights. You can also see if an outage has been reported in your area.Report Issue
Steam EmergencyIn case of an emergency, or to have your service turned on or off, call 1-800-914-9112.Learn more
Call Before You DigCall 811 a few days before you dig to avoid hitting underground pipes and equipment.Learn more
Customer Service and Questions
VisitTalk to us in person at one of our customer service walk-in centers.
They’re open Monday through Friday from 8:30 a.m. to 5 p.m.
Coming to pay your bill? Our representatives can accept only exact payments.
89-67 162nd St., Jamaica @ National Grid
1775 Grand Concourse (Between 174th and 175th St.)
122 East 124th St. (at Park Avenue)
1 Metrotech Center (at Jay Street) @ National Grid
1140 Richmond Terrace (at the corner of Bard Avenue)
@ Food Bazaar Supermarket-1 Bogopa Plaza, Mt. Vernon (corner of East Second Street and South Second Avenue)
If you prefer to write to us, include your account number and as much information as you can about the question or problem.
P.O. Box 138
New York, NY 10276-0138
In the case of a gas or carbon monoxide emergency, evacuate the area immediately and call 911 or contact us at 1-800-752-6633.
For questions related to disconnected service or credit notice, please call us at 1-800-752-6633.
For all other matters, please fill out this form and a Con Edison representative will contact you within one business day.