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Contact Con Edison

Whether you call, write, or visit we will do our best to provide quick and courteous service.

Emergencies and Service Issues

  • Gas Emergency

    If you smell gas or suspect a gas leak, leave the area and call 911. You can also report gas odors by calling

  • Electric Emergency

    If you see a downed power line, keep your distance and call 911, or call

  • Report a Service Issue

    Let us know if you’re having trouble with your service, such as an outage or flickering lights. You can also see if an outage has been reported in your area.
    Report Issue
  • Steam Emergency

    In case of an emergency, or to have your service turned on or off, call 1-800-914-9112.
    Learn more
  • Call Before You Dig

    Call 811 a few days before you dig to avoid hitting underground pipes and equipment.
    Learn more

Customer Service and Questions

  • Online

    Start, stop, or transfer your service quickly and easily online.
    Learn more

    If you haven’t already, sign up for an online account to manage your service, pay your bill, and get insights that could save you money.
    Log in or register

  • Call

    We’re here for you, 24/7.

    Telecommunications for the Deaf (TTY)


    If you’re still unsatisfied after talking to us, you can call the NYS Department of Public Service using one of the phone numbers listed on their website.
  • Visit

    To reduce unnecessary risk of exposure of coronavirus (COVID-19), we have temporarily shut down customer service walk-in centers located in each of the five boroughs and Westchester County.
  • Write

    If you prefer to write to us, include your account number and as much information as you can about the question or problem.

    Con Edison
    Cooper Station
    P.O. Box 138
    New York, NY 10276-0138

    Send legal documentation to:
    Consolidated Edison of New York, Inc.
    Att. Law Department
    4 Irving Place RM 1875
    New York, NY 10003

Thank you!

Thank you for contacting us. It may take a few days for us to review your submission.

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    In the case of a gas or carbon monoxide emergency, evacuate the area immediately and call 911 or contact us at 1-800-752-6633.

    For questions related to disconnected service or credit notice, please call us at 1-800-752-6633.

    For all other matters, please fill out this form and a Con Edison representative will contact you within three business days.