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Contact Con Edison

Whether you call, write, or visit we will do our best to provide quick and courteous service.

  • Gas Emergency

    If you smell gas or suspect a gas leak, leave the area and call 911. You can also report gas odors by calling

    1-800-752-6633

  • Electric Emergency

    If you see a downed power line, keep your distance and call 911, or call

    1-800-752-6633

  • Report a Service Issue

    Let us know if you’re having trouble with your service, such as an outage or flickering lights. You can also see if an outage has been reported in your area.
    Report Issue

  • Steam Emergency

    In case of an emergency, or to have your service turned on or off, call 1-800-914-9112.
    Learn more

  • Call Before You Dig

    Call 811 a few days before you dig to avoid hitting underground pipes and equipment.
    Learn more

Customer Service and Questions

  • Call

    We’re here for you, 24/7.
    1-800-752-6633

    Telecommunications for the Deaf (TTY)

    1-800-642-2308

    If you’re still unsatisfied after talking to us, you can call the New York State Public Service Commission at 1-800-342-3377, weekdays from 8:30 a.m. to 4:30 p.m.

  • Visit

    Talk to us in person at one of our customer service walk-in centers.
    They’re open Monday through Friday from 8:30 a.m. to 5 p.m.
    Coming to pay your bill? Our representatives can accept only exact payments.

    Queens:
    89-67 162nd St., Jamaica @ National Grid

    Bronx:
    1775 Grand Concourse (Between 174th and 175th St.)

    Manhattan:
    122 East 124th St. (at Park Avenue)

    Brooklyn:
    1 Metrotech Center (at Jay Street) @ National Grid

    Staten Island:
    1140 Richmond Terrace (at the corner of Bard Avenue)

    Westchester:
    @ Food Bazaar Supermarket-1 Bogopa Plaza, Mt. Vernon (corner of East Second Street and South Second Avenue)

  • Write

    If you prefer to write to us, include your account number and as much information as you can about the question or problem.

    Con Edison
    Cooper Station
    P.O. Box 138
    New York, NY 10276-0138

    Send legal documentation to the following address:

    Consolidated Edison of New York, Inc.
    Att. Law Department
    4 Irving Place RM 1875
    New York, NY 10003

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    In the case of a gas or carbon monoxide emergency, evacuate the area immediately and call 911 or contact us at 1-800-752-6633.

    For questions related to disconnected service or credit notice, please call us at 1-800-752-6633.

    For all other matters, please fill out this form and a Con Edison representative will contact you within one business day.