Emergencies and Service Issues

• Gas Emergency

  If you smell gas or suspect a gas leak, leave the area and call 911. You can also report gas odors by calling

  1-800-752-6633

• Electric Emergency

  If you see a downed power line, keep your distance and call 911, or call

  1-800-752-6633

• Report a Service Issue

  Let us know if you’re having trouble with your service, such as an outage or flickering lights. You can also see if an outage has been reported in your area.
  Report Issue

• Steam Emergency

  In case of an emergency, or to have your service turned on or off, call 1-800-914-9112.
  Learn more

• Call Before You Dig

  Call 811 a few days before you dig to avoid hitting underground pipes and equipment.
  Learn more

Customer Service and Questions

• Online

  Start, stop, or transfer your service quickly and easily online.
  Learn more

  If you haven’t already, sign up for an online account to manage your service, pay your bill, and get insights that could save you money.
  Log in or register

• Call

  We’re here for you, 24/7.
  1-800-752-6633
  
  

  Telecommunications for the Deaf (TTY)

  1-800-642-2308
  
  If you’re still unsatisfied after talking to us, you can call the NYS Department of Public Service using one of the phone numbers listed on their website.
  

• Visit

  To reduce unnecessary risk of exposure of coronavirus (COVID-19), we have temporarily shut down customer service walk-in centers located in each of the five boroughs and Westchester County.

• Write

  If you prefer to write to us, include your account number and as much information as you can about the question or problem.

  Con Edison
  Cooper Station
  P.O. Box 138
  New York, NY 10276-0138

  Send legal documentation to:
  Consolidated Edison of New York, Inc.
  Att. Law Department
  4 Irving Place RM 1875
  New York, NY 10003