Contact Con Edison

• Gas Emergency

  If you smell gas or suspect a gas leak, leave the area and call 911. You can also report gas odors by calling

  1-800-752-6633

• Electric Emergency

  If you see a downed power line, keep your distance and call 911, or call

  1-800-752-6633

• Report a Service Issue

  Let us know if you’re having trouble with your service, such as an outage or flickering lights. You can also see if an outage has been reported in your area.
  Report Issue

• Steam Emergency

  In case of an emergency, or to have your service turned on or off, call 1-800-914-9112.
  Learn more

• Call Before You Dig

  Call 811 a few days before you dig to avoid hitting underground pipes and equipment.
  Learn more

Customer Service and Questions

• Call

  We’re here for you, 24/7.
  1-800-752-6633
  
  

  Telecommunications for the Deaf (TTY)

  1-800-642-2308
  
  If you’re still unsatisfied after talking to us, you can call the New York State Public Service Commission at 1-800-342-3377, weekdays from 8:30 a.m. to 4:30 p.m.
  

• Visit

  Talk to us in person at one of our customer service walk-in centers.
  They’re open Monday through Friday from 8:30 a.m. to 5 p.m.
  Coming to pay your bill? Our representatives can accept only exact payments.
  
  Queens:
  89-67 162nd St., Jamaica @ National Grid
  
  Bronx:
  1775 Grand Concourse (Between 174th and 175th St.)
  
  Manhattan:
  122 East 124th St. (at Park Avenue)
  
  Brooklyn:
  1 Metrotech Center (at Jay Street) @ National Grid
  
  Staten Island:
  1140 Richmond Terrace (at the corner of Bard Avenue)
  
  Westchester:
  @ Food Bazaar Supermarket-1 Bogopa Plaza, Mt. Vernon (corner of East Second Street and South Second Avenue)

• Write

  If you prefer to write to us, include your account number and as much information as you can about the question or problem.

  Con Edison
  Cooper Station
  P.O. Box 138
  New York, NY 10276-0138