Filing a Claim

Spoilage Claims Limitations

Residential reimbursement is limited to food and medication spoilage. You may file a claim up to $515 for loss of food due to lack of refrigeration. All claims must include an itemized list and claims over $225 must include proof of loss (ex: receipts, cancelled checks, photographs of food, etc.) in addition to an itemized list. Reimbursement for prescription medication lost due to lack of refrigeration is not included in the $515 maximum for spoiled food. You must include an itemized list and proof of loss (prescription label, pharmacy receipt, etc.). Con Edison may request authorization to verify the loss of prescription medication.

Commercial reimbursement is limited to perishable merchandise lost due to lack of refrigeration. You may file a claim of up to $10,200. Claims must include an itemized list and proof of loss.

PLEASE NOTE:
All claims are subject to review. Whether or not a claim is deemed valid depends upon the circumstances of the interruption and the damage incurred. Only claims resulting from a loss of power for 12 hours or more within a 24-hour period will be considered. Unfortunately, losses incurred as the result of an outage caused by conditions beyond our control (storms, floods, vandalism, etc.) cannot be honored. All reimbursement is governed by Con Edison’s [electric rate schedule]. (http://www.coned.com/documents/elec/062A-064.pdf)