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Spoilage Claims Limitations

The company will reimburse residential customers for actual losses of food spoiled due to lack of refrigeration, up to $235 upon submission of an itemized list, and over $235 upon submission of an itemized list and documented proof of loss, up to a maximum of $540 for any one customer for any one incident; and for actual losses of perishable prescription medicine, spoiled due to lack of refrigeration, upon submission of an itemized list and documented proof of loss. If requested by the company, customers must submit authorizations to enable us to verify the claimed loss.

Commercial reimbursement is limited to perishable merchandise lost due to lack of refrigeration. You may file a claim of up to $10,700. Claims must include an itemized list and proof of loss.

PLEASE NOTE: All claims are subject to review. Whether or not a claim is deemed valid depends upon the circumstances of the interruption and the damage incurred. Only claims resulting from a loss of power for 12 hours or more within a 24-hour period will be considered. Unfortunately, losses incurred as the result of an outage caused by conditions beyond our control (storms, floods, vandalism, etc.) cannot be honored. All reimbursement is governed by General Rule 21.1 of Con Edison's Schedule for Electricity Service.