Help Paying Your Bill

Covid-19 Bill Protections

If you’re a residential customer and have experienced a change in your financial circumstances as a result of the COVID-19 pandemic, you may be eligible for special protections to avoid terminations of your service.

Under the law, if you are a residential customer and contact us to affirm that you experienced a change in financial circumstances as a result of Covid-19 starting on or after March 7, 2020:

• We will not disconnect your service for non-payment through December 21, 2021.
• You will be eligible for a payment agreement or to request a new agreement that requires no down payment, late fees, or penalties.

To self-certify, you must attest as follows: “I attest that due to the COVID-19 state of emergency, which began on March 7, 2020, I have experienced a change in financial circumstances.”

To receive these protections, please go online, or call 1-800-75-CONED (1-800-752-6633).

Please note: Due to the pandemic, we are not turning off residential customers for non-payment now regardless of their financial situation.

Find out more about the law that provides these protections.

NYS Emergency Rental Assistance Program

The New York State Emergency Rental Assistance Program (ERAP) offers residential tenants assistance with payment of their rent and energy bills. Please go to otda.ny.gov or call 1-844-NY1-RENT (1-844-691-7368).

How to Receive a Low Income Discount

You will be enrolled automatically if an agency notifies us that you receive benefits from any eligible governmental assistance program.

Eligible Governmental Assistance Programs

• Home Energy Assistance Program (HEAP) – The Home Energy Assistance Program (HEAP) helps low-income people pay the cost of heating their homes. You may be eligible for three emergency HEAP benefits if you have received benefits in the last 12 months.
• Supplemental Nutrition Assistance Program (SNAP) – NYC SNAP, Westchester SNAP
• Supplemental Security Income (SSI)
• Direct Vendor or Utility Guarantee
• Temporary Aid to Needy Families (TANF) - NYC TANF; Westchester TANF, Tribal TANF, Food Distribution Program on Indian Reservations (FDPIR)
• Medicaid
• Safety Net Assistance (SNA) – NYC SNA, Westchester SNA
• Federal Public Housing Assistance
• Veterans Pension and Survivors Benefit
• Bureau of Indian Affairs General Assistance
• Head Start – If living on tribal lands.

Qualifying customers will also be signed up automatically for our Level Payment Plan. If you’re behind in paying your bills, you will be enrolled once your balance is paid. If you’d like to opt out of our Level Payment Plan but stay enrolled in our payment assistance program, please contact us.

If you’re not yet enrolled, please submit documentation to verify that you’re receiving benefits from at least one of these programs. Please email us, fax (212) 844-0110, or mail a copy of your documentation to:

Con Edison
PA Central 4 Irving Place, 9 Floor Box 13
New York, NY 10003

Free Energy Efficiency Kit

Customers enrolled in the Low Income Discount Program are eligible to receive a free kit with energy efficiency items, including LED light bulbs, while supplies last.

Learn more and claim your kit.

Set Up a Payment Agreement

Set up a payment agreement online to pay down your outstanding balance in manageable, monthly installments.

EnergyShare

If you’re a residential customer with an active disconnect notice, you may qualify for up to $200 toward your bill. To qualify, you must have made at least one payment toward your bill and be eligible for government financial assistance and/or meet federal Home Energy Assistance Program (HEAP) income guidelines.

See if You Qualify

Resource Direct

Need help signing up for My Account, using self-service, or getting payment assistance? Please call 1-212-358-4565.