Financial Assistance Programs
Energy Affordability Program (EAP)
You may qualify for a discount on your monthly energy bill if you receive benefits from the following eligible governmental assistance program.
You’ll be enrolled automatically if an agency notifies us that you receive benefits from these eligible governmental assistance programs:
- Home Energy Assistance Program (HEAP)
- Supplemental Nutrition Assistance Program (SNAP) – NYC SNAP, Westchester SNAP
- Direct Vendor or Utility Guarantee
- Temporary Aid to Needy Families (TANF) – NYC TANF; Westchester TANF
- Safety Net Assistance (SNA) – NYC SNA, Westchester SNA
You will not be enrolled automatically if you receive benefits from any of the following eligible governmental assistance programs:
- Medicaid
- Federal Public Housing Assistance
- Veterans Disability or Survivors Pension
- Lifeline Telephone Service Program (Lifeline)
- Supplemental Security Income (SSI)
If living on tribal lands:
- Bureau of Indian Affairs General Assistance
- Head Start
- Tribal TANF
- Food Distribution Program on Indian Reservation (FDPIR)
How to See if You’ve Been Enrolled Automatically
After you’re enrolled automatically, we’ll send you a letter to let you know and provide details about when you can expect to receive a discount on your monthly energy bill.
Not sure if you received a letter? To check your enrollment in the Energy Affordability Program, you can either log into My Account or check your bill.
How to Apply for the Energy Affordability Program
If you’re not currently receiving a discount and you want to enroll in the Energy Affordability Program, you can sign up online now. It's quick and easy.
Or if you prefer, you can download and complete your application in the following languages:
Please send your application to us with your supporting documentation via:
- Fax: 1-212-844-0110
- In person by visiting one of our walk-in centers
- Mail:
- Con Edison, PA Central
4 Irving Place, 9 Floor, Box 34
New York, NY 10003
We can accept screenshots, photos, PDFs, and other document types, as long as the required information is visible.
Annual Recertification
Once your application is approved, you'll be enrolled in the Energy Affordability Program for 12 months. To continue your enrollment after that, you'll need to recertify by submitting a new application each year. We'll remind you 60 days before your recertification deadline and send additional reminders via letter and text 30 days prior. For text alerts, you'll receive messages from 78407 (standard rates may apply). To opt out of text notifications, simply text STOP to 78407.
If you have any questions or need assistance, please contact us.
Energy Affordability Program Discounts
| Low Income Levels | Tier Description | Electric (Non-Heat Discount) |
Electric (Including Heat Discount) |
Gas (Non-Heat Discount) |
Gas (Including Heat Discount) |
| Tier 1 | Regular HEAP grant <$435 Or another eligible income qualifier |
$36.77 | $36.77 | $3.58 | $121.42 |
| Tier 2 | Regular HEAP grant ≥$435 and <$496 |
$52.14 | $74.90 |
$3.58 | $151.38 |
| Tier 3 | HEAP grant ≥$496 |
$73.79 | $118.19 | $3.58 | $173.03 |
| Tier 4 | Energy bills paid by public assistance | $70.43 | $111.48 | $3.58 | $169.67 |
Effective December 1, 2024
Qualifying customers will also be signed up automatically for Budget Billing. If you’re behind on your energy bills, you’ll be enrolled once your outstanding balance is paid. If you’d like to opt out of Budget Billing but stay enrolled in the Energy Affordability Program, please contact us.
Home Energy Assistance Program (HEAP)
HEAP helps income eligible customers pay the cost of heating their homes. If you are eligible, you may receive one regular HEAP benefit per program year.
LEARN MORE ABOUT THE EMERGENCY HEAP BENEFIT
If you are in danger of running out of fuel or having your energy service shut off, you may also be eligible for emergency benefits. If you are eligible, the Emergency HEAP Benefit can help you heat your home if you are in a heat or heat related emergency.
HEAP Cooling Assistance
This government program will cover the cost of an air conditioning unit and installation for those susceptible to extreme heat and humidity. To qualify, applicants must meet HEAP eligibility criteria and income thresholds.
- Applications for cooling assistance are currently being accepted.
- Funding is expected to be available by June 2025.
- Assistance is provided on a first-come, first-served basis.
Residents outside of New York City may apply by contacting their local department of social services by phone or in person.
New York City residents may apply in person at a local Human Resources Administration Benefit Access Center or online at access.nyc.gov.
EnergyShare
Qualification
As a residential customer, you may qualify for up to $300 toward your bill annually per EnergyShare season.
To qualify, you must:
- Have made at least one good-faith payment toward your bill within the last 12 months.
- Be eligible for government financial assistance and/or meet federal Home Energy Assistance Program (HEAP) income guidelines.
Check your eligibility by applying through our partner, HeartShare. If there is no site in your area, please call your local office or email HeartShare.
How to Donate
This grant is funded by contributions from caring customers, employees, businesses, and foundations. Plus, for every dollar that’s donated, we’re proud to match it—doubling the impact of your generosity.
Check the EnergyShare box on your bill to add $1 to the total amount due. That dollar will be donated automatically.
Or you can either:
- Set up a one-time or monthly donation through HeartShare.
- Send a check to HeartShare.
HeartShare Human Services of New York
12 MetroTech Center, 29th Floor
Brooklyn, NY 11201