Financial Assistance Programs

New York State Electric and Gas Bill Relief Program

In response to the COVID-19 pandemic, the New York State Public Service Commission has approved a one-time bill credit for residential and small business customers with a past-due balance for service through May 1, 2022.

Only customers who did not receive a bill-relief credit in 2022 are eligible for a bill-relief credit in 2023.

Residential customers are eligible to receive a one-time bill relief credit of up to $4,750 that will be applied automatically toward a past-due balance from bills for service through May 1, 2022.

Small business customers are eligible to receive a one-time bill relief credit of up to $11,000 that will be applied automatically toward a past-due balance from bills for service through May 1, 2022, if they:

• did not exceed a combined average monthly billed demand of 20 kilowatts (kW) during the previous 12 months, or;
• did not register any single demand in excess of 40 kW, and;
• used less than or equal to 750 dekatherms (dth) per year of gas.

You are responsible for bills after May 1, 2022.

If you were enrolled in the Energy Affordability Program by December 31, 2022, or received benefits under New York State’s Emergency Rental Assistance Program (ERAP) or the Home Energy Assistance Program (HEAP) Regular Arrears Supplement (RAS) in the prior heating season and previously received a bill relief credit, you will not receive an additional credit in 2023.

Learn more about the Electric and Gas Bill Relief Program.

Energy Affordability Program

You may qualify for a discount on your monthly energy bill if you receive benefits from the following eligible governmental assistance program.

You’ll be enrolled automatically if an agency notifies us that you receive benefits from these eligible governmental assistance programs:

• Home Energy Assistance Program (HEAP) 
• Supplemental Nutrition Assistance Program (SNAP) – NYC SNAP, Westchester SNAP
• Supplemental Security Income (SSI)
• Direct Vendor or Utility Guarantee
• Temporary Aid to Needy Families (TANF) – NYC TANF; Westchester TANF
• Safety Net Assistance (SNA) – NYC SNA, Westchester SNA

You will not be enrolled automatically if you receive benefits from any of the following eligible governmental assistance programs:

• Medicaid
• Federal Public Housing Assistance
• Veterans Pension and Survivors Benefit
• Lifeline Telephone Service Program (Lifeline)

If living on tribal lands:

• Bureau of Indian Affairs General Assistance
• Head Start
• Tribal TANF
• Food Distribution Program on Indian Reservation (FDPIR)

How to See if You’ve Been Enrolled Automatically

After you’re enrolled automatically, we’ll send you a letter to let you know and provide details about when you can expect to receive a discount on your monthly energy bill.

Not sure if you received a letter? To check your enrollment in the Energy Affordability Program, you can either log into My Account or check your bill.

How to Apply for the Energy Affordability Program

If you’re not currently receiving a discount and you want to enroll in the Energy Affordability Program, you can sign up online now. It's quick and easy.

SIGN UP ONLINE

Or if you prefer, you can download and complete your application:

• English Energy Affordability Program Application (PDF)
• Spanish Energy Affordability Program Application (PDF)
• Chinese Energy Affordability Program Application (PDF)
• Russian Energy Affordability Program Application (PDF)
• Korean Energy Affordability Program Application (PDF)

Please send your application to us with your supporting documentation via:

• Email
• Fax: 1-212-844-0110
• In person by visiting one of our walk-in centers
• Mail:
• Con Edison, PA Central
  4 Irving Place, 9 Floor, Box 34
  New York, NY 10003

We can accept screenshots, photos, PDFs, and other document types, as long as the required information is visible.

Energy Affordability Program Discounts

Effective December 11, 2022

Qualifying customers will also be signed up automatically for a Level Payment Plan. If you’re behind on your energy bills, you’ll be enrolled once your outstanding balance is paid. If you’d like to opt out of our Level Payment Plan but stay enrolled in the Energy Affordability Program, please contact us.

Home Energy Assistance Program (HEAP)

HEAP helps income eligible customers pay the cost of heating their homes. If you are eligible, you may receive one regular HEAP benefit per program year.

LEARN MORE ABOUT THE EMERGENCY HEAP BENEFIT

If you are in danger of running out of fuel or having your energy service shut off, you may also be eligible for emergency benefits. If you are eligible, the Emergency HEAP Benefit can help you heat your home if you are in a heat or heat related emergency.

ENROLL IN THE HEAP

EnergyShare

If you’re a residential customer, you may qualify for up to $200 toward your bill annually per EnergyShare season.

To qualify, you must:

• have made at least one good-faith payment toward your bill within the last 12 months, and;
• be eligible for government financial assistance and/or meet federal Home Energy Assistance Program (HEAP) income guidelines.

See if you’re eligible by applying through our partner, HeartShare. Please call your local office or email HeartShare if there is no site in your area to apply.

LEARN MORE ABOUT HEARTSHARE

Governmental Assistance Programs for Business Customers

As a New York business owner, you may also be eligible for governmental assistance programs through New York State Energy Research and Development Authority.