Help Paying Your Bill
Covid-19 Bill Protections
If you’re a residential customer and have experienced a change in your financial circumstances as a result of the COVID-19 pandemic, you may be eligible for special protections to avoid terminations of your service.
Under the law, if you are a residential customer and contact us to affirm that you experienced a change in financial circumstances as a result of Covid-19 starting on or after March 7, 2020:
- We will not disconnect your service for non-payment through December 21, 2021.
- You will be eligible for a payment agreement or to request a new agreement that requires no down payment, late fees, or penalties.
To self-certify, you must attest as follows: “I attest that due to the COVID-19 state of emergency, which began on March 7, 2020, I have experienced a change in financial circumstances.”
To receive these protections, please go online, or call 1-800-75-CONED (1-800-752-6633).
Please note: Due to the pandemic, we are not turning off residential customers for non-payment now regardless of their financial situation.
NYS Emergency Rental Assistance Program
The New York State Emergency Rental Assistance Program (ERAP) offers residential tenants assistance with payment of their rent and energy bills. Please go to otda.ny.gov or call 1-844-NY1-RENT (1-844-691-7368).
How to Receive a Low Income Discount
You will be enrolled automatically if an agency notifies us that you receive benefits from any eligible governmental assistance program.
Eligible Governmental Assistance Programs
- Home Energy Assistance Program (HEAP) – The Home Energy Assistance Program (HEAP) helps low-income people pay the cost of heating their homes. You may be eligible for three emergency HEAP benefits if you have received benefits in the last 12 months.
- Supplemental Nutrition Assistance Program (SNAP) – NYC SNAP, Westchester SNAP
- Supplemental Security Income (SSI)
- Direct Vendor or Utility Guarantee
- Temporary Aid to Needy Families (TANF) - NYC TANF; Westchester TANF, Tribal TANF, Food Distribution Program on Indian Reservations (FDPIR)
- Safety Net Assistance (SNA) – NYC SNA, Westchester SNA
- Federal Public Housing Assistance
- Veterans Pension and Survivors Benefit
- Bureau of Indian Affairs General Assistance
- Head Start – If living on tribal lands.
|Low Income Levels||Tier Description||Electric, Non-Heat Discount||Electric Heat Discount||Gas, Non-Heat Discount||Gas Heat Discount|
|Tier 1||Regular HEAP grant less than $381, or another low income qualifier
|Tier 2||Regular HEAP grant greater than $382 and less than $415
|Tier 3||HEAP grant greater than $415
|Tier 4||Utility bills paid by public assistance||$38.56||$41.91||$7||$122.16|
Qualifying customers will also be signed up automatically for our Level Payment Plan. If you’re behind in paying your bills, you will be enrolled once your balance is paid. If you’d like to opt out of our Level Payment Plan but stay enrolled in our payment assistance program, please contact us.
If you’re not yet enrolled, please submit documentation to verify that you’re receiving benefits from at least one of these programs. Please email us, fax (212) 844-0110, or mail a copy of your documentation to:
PA Central 4 Irving Place, 9 Floor Box 13
New York, NY 10003
Free Energy Efficiency Kit
Customers enrolled in the Low Income Discount Program are eligible to receive a free kit with energy efficiency items, including LED light bulbs, while supplies last.
Set Up a Payment Agreement
Set up a payment agreement online to pay down your outstanding balance in manageable, monthly installments.
If you’re a residential customer with an active disconnect notice, you may qualify for up to $200 toward your bill. To qualify, you must have made at least one payment toward your bill and be eligible for government financial assistance and/or meet federal Home Energy Assistance Program (HEAP) income guidelines.
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