Emergencies and Service Issues
If you smell gas or suspect a gas leak, leave the area and call 911. You can also report gas odors by calling
If you see a downed power line, keep your distance and call 911, or call
Report a Service IssueLet us know if you’re having trouble with your service, such as an outage or flickering lights. You can also see if an outage has been reported in your area.Report Issue
Steam EmergencyIn case of an emergency, or to have your service turned on or off, call 1-800-914-9112.Learn more
Call Before You DigCall 811 a few days before you dig to avoid hitting underground pipes and equipment.Learn more
Customer Service and Questions
Talk to us in person at one of our customer service walk-in centers. Open Monday through Friday from 8:30 a.m. to 5 p.m. Please submit exact payments only.
If you prefer to write to us, include your account number and as much information as you can about the question or problem.
P.O. Box 138
New York, NY 10276-0138
Send legal documentation to:
Consolidated Edison of New York, Inc.
Att. Law Department
4 Irving Place RM 1875
New York, NY 10003
In the case of a gas or carbon monoxide emergency, evacuate the area immediately and call 911 or contact us at 1-800-752-6633.
For questions related to disconnected service or credit notice, please call us at 1-800-752-6633.
For all other matters, please fill out this form and a Con Edison representative will contact you within one business day.