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Submit a Residential Spoilage Claim

If you experienced a power outage resulting from a failure in Con Edison’s local distribution system that lasted for more than 12 hours within a 24-hour period, you can file a claim to be reimbursed for spoiled food or prescription medication.

Thank You for Submitting Your Claim

An investigator will review your claim and contact you with an answer as soon as possible.

Please allow us approximately 30 days to complete our investigation. If you have any questions, please contact us.

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Food Spoilage Claims
Please itemize all losses. Proof is required for food losses of $235–$540. Examples of acceptable proof of loss include: cash register tapes, store or credit card receipts, and canceled checks. Receipts must contain the date the items were purchased; date of purchase should be no later than 30 days prior to the outage.

  • You may file a claim up to a maximum of $540 for actual losses of food spoiled due to lack of refrigeration.
  • Proof is not required for food losses under $235.

Prescription Medication Loss Claims
You must provide an itemized list and proof of all prescription medication losses. Examples of acceptable proof of loss include pharmacy prescription labels or pharmacy receipts identifying the medicine and amount paid.

  • We may request authorization to verify the loss of prescription medicine.
  • Reimbursement for prescription medicine is not included in the $540 maximum for food spoilage.

Additional Terms

  • Claims must be filed within 30 days of the date of the power outage.
  • Reimbursement is limited to food and medicine and is governed by Con Edison’s electric rate schedule.
  • Losses from damage to motors, equipment, or appliances are not reimbursable under the electric rate schedule.

Claims for reimbursement for losses sustained as a result of power outages caused by storms or other conditions beyond our control will not be paid.


Contact Information

Date of Outage



List of Items

Please provide details about the item(s) you lost during the outage. Please fill in details for at least one item, or create and attach an itemized list. You can add up to 20 items manually. If you have more than 20 items, attach the list as a file.


Your total dollar amount of loss is calculated based on your list of items.

Total Item(s)


Total Dollar Amount of Loss


Supporting Documents

Please provide proof of all prescription medication losses and food losses totaling $235–$540. Proof is not required for food losses under $235

Accepted file types: JPG, JPEG, PNG, GIF, PDF, DOC, DOCX, XLS, XLSX
Maximum number of attachments: 10
Individual file size limit: 5MB
Total file size limit: 15MB

    Please allow us approximately 30 days from the date of your submission to complete our investigation and provide you with a response.

    Your electronic signature is the same as your handwritten signature and is certification of the truth and accuracy of the information submitted. Your signature confirms that all of the information provided on this form is true and accurate to the best of your knowledge and represents your actual losses.

    Error: This field is required.