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Contact Con Edison

Whether you call, write, or visit we will do our best to provide quick and courteous service.

Emergencies and Service Issues

Gas Emergency

If you smell gas or suspect a gas leak, leave the area and call 911. You can also report gas odors by calling


Electric Emergency

If you see a downed power line, keep your distance and call 911, or call


Report a Service Issue

Let us know if you’re having trouble with your service, such as an outage or flickering lights. You can also see if an outage has been reported in your area.
Report Issue

Steam Emergency

In case of an emergency, or to have your service turned on or off, call 1-800-914-9112.
Learn more

Call Before You Dig

Call 811 a few days before you dig to avoid hitting underground pipes and equipment.
Learn more

Customer Service and Questions


Start, stop, or transfer your service quickly and easily online.
Learn more

If you haven’t already, sign up for an online account to manage your service, pay your bill, and get insights that could save you money.
Log in or register


We’re here for you, 24/7.

Telecommunications for the Deaf (TTY)

If you’re still unsatisfied after talking to us, you can call the NYS Department of Public Service using one of the phone numbers listed on their website.


The following customer service walk-in centers are open Monday through Friday from 8:30 a.m. to 5 p.m. Please submit exact payments only.

Bronx: ­1775 Grand Concourse
Brooklyn: ­345 Jay Street at National Grid
Manhattan: 122 East 124th Street
Queens­: 89-67 162nd St. Jamaica at National Grid
Staten Island: 1140 Richmond Terrace
Westchester: At the Food Bazaar Supermarket, 1 Bogopa Plaza, Mount Vernon


If you prefer to write to us, include your account number and as much information as you can about the question or problem.

Con Edison
Cooper Station
P.O. Box 138
New York, NY 10276-0138

Send legal documentation to:
Consolidated Edison of New York, Inc.
Att. Law Department
4 Irving Place RM 1875
New York, NY 10003

Thank you!

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In the case of a gas or carbon monoxide emergency, evacuate the area immediately and call 911 or contact us at 1-800-752-6633.

For questions related to disconnected service or credit notice, please call us at 1-800-752-6633.

For all other matters, please fill out this form and a Con Edison representative will contact you within three business days.