Emergencies and Service Issues
If you smell gas or suspect a gas leak, leave the area and call 911. You can also report gas odors by calling
If you see a downed power line, keep your distance and call 911, or call
Report a Service Issue
Call Before You Dig
Customer Service and Questions
We’re here for you, 24/7.
Telecommunications for the Deaf (TTY)
If you’re still unsatisfied after talking to us, you can call the NYS Department of Public Service using one of the phone numbers listed on their website.
To seek advice or report suspected misconduct regarding an ethics and compliance issue, please contact the Ethics Helpline.
The following customer service walk-in centers are open Monday through Friday from 8:30 a.m. to 5 p.m. Please submit exact payments only.
Bronx: 1775 Grand Concourse
Brooklyn: 345 Jay Street at National Grid
Manhattan: 122 East 124th Street
Queens: 89-67 162nd St. Jamaica at National Grid
Staten Island: 1140 Richmond Terrace
Westchester: At the Food Bazaar Supermarket, 1 Bogopa Plaza, Mount Vernon
If you prefer to write to us, include your account number and as much information as you can about the question or problem.
P.O. Box 138
New York, NY 10276-0138
Send legal documentation to:
Consolidated Edison of New York, Inc.
Att. Law Department
4 Irving Place RM 1875
New York, NY 10003
In the case of a gas or carbon monoxide emergency, evacuate the area immediately and call 911 or contact us at 1-800-752-6633.
For questions related to disconnected service or credit notice, please call us at 1-800-752-6633.
For all other matters, please fill out this form and a Con Edison representative will contact you within three business days.