Con Edison Working To Restore Service To Customers Impacted By Extreme Heat

Con Edison crews have restored service to more than 60,000 customers affected by scattered outages since the intense heatwave began. Heat, humidity and increased demand for electricity to power air conditioners causes strain on the system.

Crews continue to work through the oppressive heat to restore service to more than 22,000 customers throughout the service territory. Outages due to the prolonged heat are primarily concentrated in the Bronx and Queens.

The company urges customers to use energy wisely and take steps to stay safe and comfortable.

The coming days could also bring thunderstorms, which can affect the overhead delivery system.

Information on outages and restoration times is also available at the Con Edison outage map. Watch an outage map tutorial video here.

Con Edison prepares for extreme heat all year long and makes robust, strategic investments in its electric delivery system to minimize customer impact. These investments are especially important as extreme weather becomes more frequent and severe.

Report An Outage

Con Edison may send emails and text messages to customers, reminding them to be prepared and to report an outage. Customers can sign up for text alerts at coned.com/text.

Customers can also report outages and check service restoration status at coned.com/reportoutage, with Con Edison’s mobile app for iOS or Android devices, or by calling 1-800-75-CONED (1-800-752-6633). Customers will receive an estimated time of restoration based on damage assessments, outage conditions, crew availability, and restoration progress, and may change as crews assess damage and complete repairs.

Customers who report outages will receive updates from Con Edison with their estimated restoration times as they become available.

Conservation Makes a Difference

During extreme and prolonged heatwaves like the one we’re experiencing now, conserving energy, especially from 2 p.m. to 10 p.m., when demand is highest, helps you save money and reduce strain on the grid. These are the most effective tips to keep your costs down all summer:

• Keep shades, blinds, and curtains closed. About 40 percent of unwanted heat comes through windows.
• Limit air conditioner and appliance use. If you have multiple air conditioners, use only one. And if necessary, try to run just one large appliance at a time.
• Use fans with, or instead of, an AC. Fans help cool and circulate air, so you can rely less on AC to stay comfortable.
• Set AC to a higher temperature. Keep your AC at the highest comfortable temperature to save energy and money.
• Turn off your AC when you’re away. Switch off your AC when you leave and set a timer to cool your home 30 minutes before you return.
• Hold off on charging your electric vehicle. Charge your EV or plug-in hybrid after 10 p.m., unless necessary.

Con Edison’s website offers additional energy savings tips.

Cooling Center Availability

New York City and Westchester County cooling centers are activated. Find the latest information on locations and hours of availability at the following sites: New York City, New York State and visit the Westchester County website for more information.

Customers can follow Con Edison on X or like us on Facebook for general outage updates, safety tips and storm preparation information.

The company is in close contact with New York City Emergency Management and Westchester County Emergency Management.