How Our Repairs Keep Service Reliable
Transformers take the high-voltage electricity that comes from power lines and reduce it to a low 110- or 220-volt power that’s safe for you to use in your home. Typically, our transformers are located under public sidewalks. We periodically inspect and monitor our transformers, and replace them as needed.
Con Edison may install temporary cables to keep power flowing to a building when a customer's electric service needs repairs. These cables are typically run from a structure in the street, over the sidewalk, and into the building, where they connect to the customer's electrical system. The cables will stay in place until repairs are made. They will be blocked off with barricades, and ramps will be placed over them on sidewalks to keep the area safe.
The typical New York City building has utility cables, pipes, ducts, and wires entering through openings in the foundation or basement wall. Sometimes, water can leak through these entry points, or through cracks or holes in your foundation or basement wall.
If you find a leak and think it could be caused by a Con Edison duct, structure, or pipe, call us at 1-800-75-CONED and we'll take a look. We may need to enter your premises to figure out the source of the leak.
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