Outage Map FAQ

  • You can view the map using your web browser or by downloading Con Edison’s free app in the Google Play and Apple stores.

    "Customers Out of Service" refers to the quantity of customers’ homes and businesses impacted by an identified outage. "Customers Served" refers to the customers we provide service to in each county or municipality. The impact of the outage can be determined by looking at the total customers served and total number out of service.

    Triangle icons indicate the location of a specific outage. Since outages can affect varying numbers of Con Edison customers, the icons are color coded according to the size of the outage. The color of the icon indicates how many customers are affected. Each icon also has information on the estimated time of restoration, crew status, and outage cause. Learn more by opening the Map Elements key.

    The symbol indicating an outage is placed nearest the problem, such as a transformer or utility pole. Often an outage will affect multiple homes and businesses. Zoom in on the map to see your address and any others affected nearby.

  • “Cause” provide the reason, if known, for the outage. Outage causes can be found by clicking the triangular outage symbol.

    Common causes include:

    • Weather (such as storms, flooding, ice, and snow)
    • Fallen trees, tree limbs, and animals (such as squirrels) coming into contact with lines and equipment
    • Damage to poles caused by traffic accidents
    • Customer Equipment Problem indicates there is an issue with the owner's equipment not maintained by Con Edison (such as internal wiring, the meter pan, and standpipe). The owner needs to have repairs made by a qualified electrician before power can be restored.
    • Damage by Non-Utility Personnel indicates non-Con Edison workers doing road work, construction, or digging have affected our equipment. We have turned off the power to your area briefly in order to make repairs. Whenever possible, Con Edison will contact you to let you know when the power will be shut off.
    • Pending Investigation indicates Con Edison is aware of the outage, but we don't know the exact cause. Once we evaluate the situation, we will update the map with information about the cause and an estimated repair time.
  • Pending Investigation indicates Con Edison is aware of the outage, but we don't know the exact cause. Once we evaluate the situation, we will update the map with information about the cause and an estimated repair time.

  • There are a few reasons why you may not see your outage:

    • We may not be aware of an outage in your area. If you haven’t already, report your outage now. Don’t assume we already know.
    • We may be in the process of adding your outage to the map. Updates occur every 15 to 30 minutes. If you reported an outage but don't see it on the map, check back soon for updates.
    • If the map is not displaying properly, use the refresh button to open the map in full-page view.
  • When looking at the map, you may not find an outage indicated directly over your home or business when you are without power. This is because one outage on the map may represent multiple homes and businesses. For any given outage, the outage symbol is placed at a center point on the map in relation to all customers affected by that outage. The outage may cover several streets or, in case of major events, even miles. If you are using the “View by Location” option, (found under Map Elements on the left hand menu) you can hover over the cluster of triangles to zoom to a lower level of information concerning your outage.
  • Updates occur every 15 to 30 minutes, although it may take up to 30 minutes for you to see your outage in the map after you report it. If you reported an outage but don't see it on the map, check back soon for updates.

    Because of the nature of restoration efforts during a tropical storm, ice storm, or large weather event, outage maps may be updated less frequently, during specified times, as information is made available. Because there is potential for multiple outages in any given location, larger number of outages are combined.

  • Click on an outage symbol to get the most updated information, including the Estimated Time of Restoration. This is when we expect to have power restored to everyone affected. Your power may come back on sooner.

    Stay on top of outages and power problems by signing up for text notifications.

  • Estimated Time of Restoration is Con Edison’s best estimate as to when your power will be restored. As more information becomes available, we may update the initial estimated restoration time provided, if needed.

    Con Edison will inform customers via press release, website banners, and social media of the system-wide Estimated Time of Restoration, which is when we estimate the vast majority of customers affected by outages in all areas will have service restored.

    On the Outage Map, you can view the Estimated Time of Restoration in a few ways.

    1. Borough/County Estimated Time of Restoration
      When you are viewing by Borough/County, you’ll see the entire borough or county highlighted in colors on the map. By clicking on it, the information panel on the right side of the screen will show the latest time we believe customers will be restored in that borough/county.

    2. Municipality Estimated Time of Restoration
      Applicable to Westchester only. When you are viewing by Municipality, you’ll see each municipality highlighted in colors on the map. By clicking on them, the information panel on the right side of the screen will show the latest time we believe customers will be restored in that municipality.

    3. Area Estimated Time of Restoration
      When you are viewing by Area, you’ll see icons on the map indicating the number of outages in that location. The Estimated Time of Restoration shown on the information panel on the right side of the screen is the latest time we believe any customer in the shown area will be restored. The Area Estimated Time of Restoration may be either the Companywide, Borough/County, or Municipality Estimated Time of Restoration as described above. Many customers in the area will be restored before this time.

    4. Estimated Time of Restoration
      When you click on one outage icon shown on the map, the information panel will display the street address and the specific Estimated Time of Restoration for that one address if available.

    In addition, customers who report their outage will receive updates on their specific Estimated Time of Restoration via text message or automated phone call.

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