Outage Map FAQ
Click on an outage symbol to get the most recent information about the problem, including the cause. Common causes include:
- Weather (such as storms, flooding, ice, and snow)
- Fallen trees, tree limbs, and animals (such as squirrels) coming into contact with lines and equipment
- Damage to poles caused by traffic accidents
A Customer Equipment Problem indicates there is an issue with the owner's equipment not maintained by Con Edison (such as internal wiring, the meter pan, and standpipe). The owner needs to have repairs made by a qualified electrician before power can be restored.
Damage by Non-Utility Personnel indicates non-Con Edison workers doing road work, construction, or digging have affected our equipment. We have turned off the power to your area briefly in order to make repairs. Whenever possible, Con Edison will contact you to let you know when the power will be shut off.
Con Edison is aware of the outage, but we don't know the exact cause. Once we evaluate the situation, we will update the map with information about the cause and an estimated repair time.
We may not have been notified yet. You can report an outage now. The map automatically updates every 15 minutes. If you reported an outage but don't see it on the map, check back again soon.
The symbol indicating an outage is placed nearest the problem, such as a transformer or utility pole. Often an outage will affect multiple homes and businesses. Zoom in on the map to see your address and any others affected nearby.
Click on an outage symbol to get the most updated information, including the Estimated Time of Restoration. This is when we expect to have power restored to everyone affected. Your power may come back on sooner.
Stay on top of outages and power problems by signing up for text notifications.
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