Our Investment Plan to Keep Your Energy Reliable

Investing in the Energy You Need to Live the Life You Want

Investments in our energy systems help keep the city running. Local community members, environmental experts, and customer advocates worked with the Public Service Commission for 11 months in 2025 to shape a balanced path forward.

There were over 10,000 comments submitted, 570 documents reviewed, and dozens of parties engaged during a process that included the broadest range of stakeholders to date. This public process led by the Public Service Commission resulted in a three-year plan approved that will run through December 31, 2028. 

The annual average electric delivery rate will increase by 2.8%, and the annual average gas delivery rate will increase by 2%—that’s close to the current rate of inflation. This outcome reflects stakeholder input and balances the need to manage customer costs while maintaining the reliability, resilience, and safety our communities and leaders depend on.  

The plan focuses on strengthening our energy systems to:

• Stay resilient against severe storms, hotter temperatures, and longer heatwaves 
• Support the state’s energy laws 
• Maintain a safe and reliable gas system  
• Support customer demand for electric vehicles and heating 

Reliability, Resilience, and Clean Energy

To keep delivering reliable energy and provide the clean energy our customers want, and the state requires, we’re:

• Building new infrastructure, like transmission, substation, and distribution facilities, to better serve all our customers. This includes a focus on infrastructure that serves disadvantaged communities and critical customers, such as, hospitals, warming/cooling shelters, and emergency operations centers 
• Strengthening our systems to withstand more frequent and more severe storms, hotter temperatures, and longer heatwaves, based on our Climate Change Vulnerability Study with Columbia University
• Replacing cast-iron and unprotected steel gas mains with durable plastic piping to reduce gas leaks and methane emissions
• Continuing to respond faster to gas leaks than anyone else in the industry
• Enhancing information technology infrastructure to improve cyber and physical security and protect against threats to our systems

Specific projects include:

Substation Projects: Substations are the hubs of the electric system. In our substations, we take high-voltage power from power suppliers, like power plants and solar farms, and transform that power to lower voltage so we can safely deliver power to homes and businesses.  

• The Idlewild substation complex will modernize the electric grid in Southeast Queens to allow us to bring in more power and deliver more clean energy to support the electrification of John F. Kennedy International Airport, the Metropolitan Transportation Authority’s switch to electric buses, and electrification of buildings in Queens.
• The Brooklyn Clean Energy Hub will deliver large amounts of increasingly renewable power to strengthen reliability for all our customers and allow power suppliers to connect directly to the New York State electric transmission system.
• The Brooklyn Expansion Project is comprised of the Sunset Park 345kV Transmission Substation and the Industry City 27kV Area Station. 

Additional Infrastructure Projects:

• New Area Stations: Atlantic, Nevins Street, Idlewild, Hillside  
• Projects funded from the Proactive Planning Proceeding such as: Zerega Avenue Hotspot, Mott Haven, and Parkchester 1  
• Resiliency projects to prepare the system for more extreme weather 

Advanced Technology: A Distributed System Technology Platform will allow us to bring in more clean energy and keep power on during extreme weather.

Expanding the Grid for Electric Vehicles and Heat:

• Expanding service installation programs for new businesses will allow us to deliver more power needed for more electric vehicles and heating.
• Expanding electric delivery system in areas where medium- and heavy-duty fleets are located will allow us to deliver more power for electric transportation and maintain system reliability and resilience.

Strengthening Wires:

• Replacing overhead wire circuits with more resilient aerial cable and installing switches will allow us to diversify supply sources and keep power on.
• Hardening overhead wire circuits, particularly those serving customers that provide critical services, like hospitals, warming and cooling shelters, pumping stations and first responder and emergency operations centers, will allow us to keep power flowing.
• Placing some overhead circuits underground will allow us to protect our system from tree damage and avoid outages during overhead storms.
• Replacing sections of underground cable allows us to strengthen areas of our system vulnerable to extreme weather and keep power on.

Affordability and Customer Support

Like you, we live and work here. While investing in a strong, reliable grid is essential, we know expenses have risen across the board and work every day to deliver reliable energy while balancing costs for you.  

Currently, we are working to:  

• Increase support for customers who need financial assistance, by increasing outreach to enroll eligible customers in our EAP, including the recently approved expansion to income-eligible customers, and continuing to work with stakeholders to develop more bill assistance programs. 
• Make it easier for you to do business with us by improving IT infrastructure and tools, offering you more ways to pay your bill, and increasing customer support, including more language translation services and customer service staff to shorten call wait times and handle more calls. 
• Collaborate with policymakers on ways to change property tax structure to use the $3 billion in property taxes customers will pay on their energy bills in 2026 to deliver real relief to those in need.
• Offer $85 million in incentives for customers to upgrade their heating and cooling at lower costs. 
• Provide $423 million in incentives for customers to improve energy efficiency at lower costs. 
• Help customers who adopt heat pumps potentially save $131 million over the next three years.