ajax loader animation
A woman wearing a flannel shirt is sitting at a desk looking at a computer screen.

Submitting a Meter Reading

  • CUSTOMER CENTRAL

Missed our meter reader? Send us your own reading to avoid an estimated bill.

How to Read a Meter With a Digital Display

An example of a meter with a digital display.

If your meter has a digital display, simply enter the numbers exactly as they appear.


How to Read a Meter With Dials

An example of a a meter with dials.
  • A meter with dials, with the meter arrow resting between the numbers "0" and "9."

    RULE 1

    If the arrow is between two numbers, always select the lower number, except when between 0 and 9. In that case, you'd select 9 since the 0 represents 10.

  • A meter with dials, with the meter arrow pointing at the number "4."

    Rule 2

    If the arrow is on a number. look at the dial to the right. If the right dial points to a number greater than 4, subtract 1. If the dial is between 9 and 0, subtract 1 since the 0 represents 10.

  • A meter with dials, with the meter arrow pointing at the number "2."

    Rule 3

    If the arrow is on a number, look at the dial to the right. If that dial’s arrow is between 0 and 1, record the number as the arrow indicates.

  • A meter with dials, with the meter arrow pointing at the number "8."

    Rule 4

    On the rightmost dial only, if the arrow is pointing directly at a number, record that number.

Need help? Watch this video to learn how to read your meter and report your reading.

Submit Your Meter Reading

Log in, call us, or email us a photo of your meter. Please include your account number in the body of the email, and make sure the numbers on the meter are readable in your photo.

Online

Email

Call 1-800-491-0095*

*Call up to 11p.m. on the scheduled meter reading date, or between 6 a.m.-5 p.m. the following day. 

was this information helpful?