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Submit a Non-Outage Claim

Thank You for Submitting Your Claim

An investigator will review your claim and contact you with an answer as soon as possible. Please allow us approximately 30 days from when all requested documentation has been submitted. If you have any questions, please contact us.
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ALL FIELDS ARE REQUIRED, UNLESS OTHERWISE NOTED

You may submit a claim if you believe that Con Edison caused a loss for which you should be compensated.
If you experienced a power outage resulting from a failure in Con Edison’s local distribution system that lasted for more than 12 hours within a 24-hour period, please either:

  • File a residential claim for spoiled food or prescription medication, or;
  • File a commercial claim if your business’s perishable merchandise went bad because of an outage.

Please use this form to file a general claim for losses unrelated to power outages.

Additional Terms

  • Claims must be filed within 30 days of the date of the incident.
  • Losses from damage to motors, equipment, or appliances are not reimbursable under the electric rate schedule.

Claims for reimbursement for losses sustained as a result of power outages caused by storms or other conditions beyond our control will not be paid.


Contact Information

Incident Details

Location of Incident (optional):

Supporting Documents

Please provide proof of all damages and losses claimed, as well as copies of police and/or fire reports, employer verification for lost wages and insurance claims.

Accepted file types: JPEG, PNG, GIF, PDF, DOC, DOCX, XLS, XLSX
Maximum number of attachments: 10
Individual file size limit: 5MB
Total file size limit: 15MB

    Please allow us approximately 30 days from the date of your submission to complete our investigation and provide you with a response. Your electronic signature is the same as your handwritten signature and is certification of the truth and accuracy of the information submitted. Your signature confirms that all of the information provided on this form is true and accurate to the best of your knowledge and represents your actual losses. The claimant(s) acknowledge that they have read this claim form carefully, that they are the owners of the damaged property and the information provided is true and correct. It is understood that the company's request for this information is not an indication that the company is honoring the claim.
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