Contact Us
We’re here to help you over the course of the design, installation, and testing of your local generation project. For service-related emergencies, please call us:
Who Can I Contact with Contractor Questions or Concerns?
Your customer project manager will be your main point of contact. You will receive their contact information once you submit your application on Project Center. If you are not receiving a response, please see a list of Energy Services managers.
The following departments are also involved and may be used as resources throughout the installation process:
Distribution Engineering: Performs all technical analysis for interconnection.
Distributed Generation: Provides guidance on rules, tariffs, and general information, and can connect you to the appropriate parties should problems arise.
Customer Care Group: Handles all issues with net metering and private solar generation credits. This is your point of contact for billing questions after your solar system is installed.
Permitting, building codes, or other municipal issues: Consult the specific agency involved or refer to the City University of New York's installer resource guide.
-
Did you lose power?
Always report outages. Don’t assume we already know. Be safe––stay away from downed wires.
REPORT AN OUTAGE -
Technical Questions About Local Generation
Send us your questions, and a specialist will get back to you as soon as possible.
Email -
Energy Services Customer Project Manager
For site-specific questions and issues, contact your local Energy Services Customer Project Manager (CPM).
Select Your Manager -
If you are an existing solar customer, you can email or call us with your billing questions.
Email -
Distributed Generation Ombudsman
Contact Joe White with questions.
Email