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Ayuda para pagar su factura

Un acuerdo de pago puede ayudarle a cancelar el saldo pendiente de forma sencilla y en cuotas mensuales. ¿Recibe beneficios de un programa de asistencia gubernamental? Puede ser elegible para recibir descuentos en su factura de energía y mucho más.

Payment Agreement

A payment agreement can help you pay down your outstanding balance in manageable, monthly installments with no fees for residential customers. Log into My Account to see your options and sign up for a payment agreement.

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New York State Electric and Gas Bill Relief Program

Residential customers who receive qualifying government assistance will receive a bill credit on their past-due balance for service through May 1, 2022.

Note: All customers are responsible for bills after May 1.

To qualify for a bill credit, you must:

  1. Be enrolled in Con Edison’s Energy Affordability Program by December 31, 2022, or;
  2. Have received benefits under New York state’s Emergency Rental Assistance Program (ERAP) or the Home Energy Assistance Program-Regular Arrears Supplement (RAS).

If you are enrolled in Con Edison’s Energy Affordability program or received ERAP or RAS benefits, your bill credit will be processed automatically, and you do not need to take any action. In addition, your service will not be suspended for non-payment while your bill credit is being processed.


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Home Energy Assistance Program (HEAP)

HEAP helps low-income people pay the cost of heating their homes. If you are eligible, you may receive one regular HEAP benefit per program year.

Emergency HEAP Benefit

If you are in danger of running out of fuel or having your energy service shut off, you may also be eligible for emergency benefits. The 2021–2022 Emergency HEAP Benefit opened January 3, 2022.

Beginning February 22, 2022, a second Emergency HEAP Benefit is available for households who:

  • Have exhausted both the Regular HEAP Benefit and first Emergency HEAP Benefit
  • Are in a heat or heat-related energy emergency, as defined by HEAP
  • Met the eligibility guidelines for emergency benefit assistance

If you are eligible, the Emergency HEAP Benefit can help you heat your home if you are in a heat or heat related emergency.


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Additional Bill Help

Level Payment Plan

Qualifying customers will also be signed up automatically for our Level Payment Plan. If you’re behind on your energy bills, you’ll be enrolled once your outstanding balance is paid. If you’d like to opt out of our Level Payment Plan but stay enrolled in the Energy Affordability Program, please contact us.

Free Energy Efficiency Kit

Customers enrolled in the Low Income Discount Program are eligible to receive a free kit with energy efficiency items, including LED light bulbs, while supplies last.


Resource Direct

Need help signing up for My Account, using self-service, or getting payment assistance? Please call 1-212-358-4565.

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Additional State Assistance Programs

NYS Emergency Rental Assistance Program

The New York State Emergency Rental Assistance Program (ERAP) offers residential tenants assistance with payment of their rent and energy bills. Please go to or call 1-844-NY1-RENT (1-844-691-7368).

Regular Arrears Supplement Benefit

If you are eligible, the Regular Arrears Supplement (RAS) benefit through the Home Energy Assistance Program (HEAP) can help you pay off overdue gas and/or electric service charges up to $10,000.

This is a one-time benefit based on the actual amount of current energy service expenses in arrears, up to a maximum of $10,000 per applicant household. Benefits will be paid directly to Con Edison.

Please reach out to your HEAP Local District Contact to apply.


If you’re a residential customer with an active disconnect notice, you may qualify for up to $200 toward your bill. To qualify, you must have made at least one payment toward your bill and be eligible for government financial assistance and/or meet federal Home Energy Assistance Program (HEAP) income guidelines.


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