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Con Edison Payment Programs Can Help Customers and the Region Emerge From the Pandemic

Company Seeking to Work with Customers, Offering Payment Plans, Other Help

Con Edison wants to help the region’s resurgence from the Covid-19 pandemic by working with customers struggling to pay their bills.

Con Edison encourages customers who are behind on their bills to make payment arrangements or seek assistance from government programs such as the Emergency Rental Assistance Program or the NYS COVID-19 Pandemic Small Business Recovery Grant Program. Visit for information.

All customers are eligible for a payment agreement regardless of prior payment history. Customers can go to for information. Customers who meet certain conditions below may qualify for special protections.

Residential Customers

If you are a residential customer and contact us to affirm you experienced a change in financial circumstances as a result of Covid-19 starting on or after March 7, 2020:

  • We will not disconnect your service for non-payment through Dec. 21, 2021.
  • You will be eligible for a payment agreement that requires no down payment, late fees, or penalties. If you are already on a payment agreement, you can request a new one.

To receive these protections, please go to, or call 1-800-75-CONED (1-800-752-6633).

Residential customers can also receive certain low-income discounts if they qualify.

A customer will be enrolled automatically if an agency notifies Con Edison that the customer receives benefits from an eligible program. Learn more at

A residential customer who is not yet enrolled can submit documentation to verify that he or she receives benefits from one of these programs. E-mail us at, fax to (212) 844-0110, or mail a copy of your documentation to Con Edison, PA Central, 4 Irving Place, 9th Floor, Box 13, New York, N.Y. 10003.

Commercial Customers

Business customers can also set up payment plans at

Under state law, a commercial customer’s service will not be disconnected for non-payment through Dec. 21, 2021 if the customer confirms a change in financial circumstances starting on or after March 7, 2020 because of the pandemic, and:

  • You are a small-business customer with 25 or fewer employees, and
  • You are not a publicly held company, or a subsidiary thereof, and
  • You are not a seasonal, short-term, or temporary Con Edison customer, and
  • You are not a high-energy use customer as defined by the New York State Public Service Commission, and
  • You do not have the resources available to pay your bill

Commercial customers who meet these conditions are also eligible for a no-money down payment agreement with no late fees or penalties, regardless of payment history.

Commercial customers who want these protections, must contact Con Edison at or 1-800-752-6633.

When the pandemic hit the New York area in March 2020, Con Edison recognized the hardship it would pose and moved quickly to help customers. The company halted disconnection of services due to non-payment even before the state passed legislation to stop disconnections.

Learn more about the new law that provides protections for customers at