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Con Edison Urges Gas Customers To Schedule Free Safety Inspection Now

Inspection Deadline is Approaching; More Than 144,000 Customers Need to Schedule Inspections to Avoid Fines and Service Disruption.


As of 2023, customers should call 1-800-643-1289 weekdays between 7:30 a.m. and 3 p.m., or email Con Edison to schedule an appointment.

Con Edison advises gas customers that the deadline for completing state-mandated inspections of gas meters and piping is September 2021. More than 825,000 customers have already completed the free safety inspections in a program that began in 2017.

Approximately 144,000 gas customers with indoor meters have yet to schedule inspections. Customers who remain out of safety compliance face state-mandated fines of up to $500 per meter and service disruptions.

Con Edison asks customers’ cooperation to improve safety and avoid the penalties of non-compliance by scheduling their inspection today.

Inspections are free of charge and take an average of 15 minutes.

“Safety is our highest priority,” said Kathy Boden, vice president, Gas Engineering, for Con Edison. “We urge customers to schedule gas inspections to protect themselves and their loved ones from the danger of undetected gas leaks.”

Con Edison has conducted an extensive customer outreach effort, distributing more than 2 million e-mails, letters, and leave-behinds to encourage participation and help customers avoid penalties for non-compliance.

Inspectors look for gas leaks and corrosion on pipes. If inspectors find a leak, they take immediate action to keep customers and the public safe. In rare cases repairs may be required on customer-owned piping, meaning the customer is required to hire a licensed plumber. Once the plumber completes those repairs and the repairs are certified, Con Edison will return promptly to turn the gas back on.

Gas customers in Westchester, Manhattan, the Bronx and Queens can schedule an inspection by calling 1-800-643-1289 weekdays between 7:30 a.m. and 3 p.m. or sending an e-mail to If you call after hours, leave a message and a representative will call you the next business day.

Customers can self-schedule their appointments:

For more information on the inspections, go to: 

Con Edison personnel carry identification. If someone appears at a customer’s door looking to enter, the customer should not hesitate to ask to see identification. If you are still unsure, call 1-800-75-CONED.

Reporting a Gas Odor

Con Edison urges members of the public to act quickly if they suspect a leak of natural gas, which carries an odorant that smells like rotten eggs. Leave the area and take others with you. Once away from the building, call 911 or 1-800-75-CONED.

Do not assume that someone else will call or that the odor is not natural gas.

Con Edison responds quickly to reports of suspected gas leaks. The average response time is about 17 minutes. The company responds with 30 minutes 98 percent of the time.

Using a phone, turning lights, appliances or a flashlight on or off, lighting a match or starting a car can create a spark and cause the gas to ignite.

See other natural gas safety tips.

Con Edison is a subsidiary of Consolidated Edison, Inc. [NYSE: ED], one of the nation’s largest investor-owned energy companies, with approximately $12 billion in annual revenues and $62 billion in assets. The utility delivers electricity, natural gas and steam to 3.5 million customers in New York City and Westchester County, N.Y. For financial, operations and customer service information, visit