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Con Edison Prepared to Respond to Post-Storm Manhole Events


Con Edison crews are at the ready to deal with manhole events and isolated service interruptions in the wake of this week’s snowstorm.

Melting snow on heavily salted streets can create isolated service problems a few days after a major snowstorm. Salt and melting snow that gets into manholes can damage cable connections, sometimes resulting in manhole events involving smoke and/or fire.

Con Edison has extra crews available to address manhole events and isolated service issues.

During these post-storm periods, it’s advisable to keep pets away from lampposts, grates, and utility hole covers.

Customers can sign up for text alerts at Customers also can report outages and check service restoration status at, or with Con Edison’s mobile app for iOS or Android devices, or, as mentioned above, by calling 1-800-75-CONED (1-800-752-6633).

Customers who report outages will receive updates from Con Edison with their estimated restoration times as they become available. Information on outages and restoration times also is available at the Con Edison outage map.

Con Edison personnel continue to practice social distancing to keep everyone safe from the coronavirus. Con Edison is following the U.S. Centers for Disease Control and Prevention guidelines during the health emergency.

Customers can follow Con Edison on Twitter or like us on Facebook for general outage updates, safety tips and storm preparation information.