Building & Remodeling FAQ
To get a new service, here are the steps:
1. All electric and gas work must be completed by licensed plumbers or electricians. Once you’ve decided which contractor to use, they should file a Contractor's Work Request through our Project Center.
2. You and your contractor will receive a service layout letting you know which Con Edison specifications need to be followed.
3. Your contractor will ensure that your job site is ready for construction and submit an interim checklist. Keep in mind it usually takes us at least 30 days to complete the work on our end before we’re able to turn on your new gas or electric service.
4. Your Con Edison representative will verify that the site is ready for service construction (property-line box or sweep is installed, area graded to within 6 inches of final grade, curbs are installed, sewer and water lines installed, etc.).
5. Your Con Edison representative will have our construction department begin work.
6. After we install underground electric conduits and/or gas service piping, your contractor will complete their work and:
- Secure the necessary gas or electric certifications from the city or municipality
- Submit your customer service application and/or deposit
- Submit a pressure test affidavit (for gas jobs)
- Submit a final checklist to your Con Edison representative
- Your Con Edison representative will perform a final inspection and order final connections, meter installation, and turn-on. This typically requires seven working days.
7. Your Con Edison representative will perform a final inspection and order final connections, meter installation, and turn-on. This typically requires seven working days
About a week after we receive a work request from your licensed contractor, you’ll receive the name and contact number of the team handling your case. You can also find this and other case information in the Project Center. After you log in or register as a first-time user, select Project Status for a list of teams and contact information.
Yes; however, all costs associated with changing the service are your responsibility and must be paid before our work begins.
There are no fees associated with inspection services. Fees do apply if:
- You or your contractor want a service located at a point-of-entry other than the one chosen by your Con Edison team.
- You request the relocation of a utility pole.
- Your existing services are adequate, but you want your meters relocated outdoors.
Gas meters must be located outdoors for all new gas services and service upgrades requiring the replacement of the service entrance pipe for one- to three-family homes. More information about service installations can be found in Resources and A Customer Guide to Natural Gas Service Installation—Gas Yellow Book (PDF)
The only permissible waiver is for existing structures if the building has already received Landmark status or is within a Historic District.
Yes, but you are responsible for the costs. You or your landlord will need to hire a licensed contractor at your cost to have the wiring and/or piping moved. Your licensed contractor will need to file the necessary paperwork in Project Center prior to starting any work.
Specs are located in the Electric Blue Book (PDF) and A Customer Guide to Natural Gas Service Installation—Gas Yellow Book (PDF).
It depends on the scope of work, required permits, weather conditions, etc. Generally, if your service installation requires excavation work, you should allow up to 90 days from the time we inspect your site.
The average wait time for a new meter is approximately 10 days after we receive all required deposits and applications, and have completed our final inspection.
Local building codes (city or local municipality) require that all residential electric and gas work be done by licensed contractors and that their work is filed for inspection with an authorized inspection authority. We’re required to secure proof of inspection certification prior to providing gas and/or electric services.