Con Edison Restoring Customers as Storm Passes Through the Region

Con Edison has restored service to 12,700 customers and is working to restore the remaining approximately 20,000 customers who lost power during the rain and windstorm that is hitting the New York region.

In Queens, 6,600 customers are without service followed by Westchester County, where 6,100 are affected. Staten Island has 2,500 customers without service; the Bronx has 3,600 and Brooklyn has 1,500.

In Queens, Middle Village, St. Albans, Hillcrest and South Ozone Park are among the hardest-hit neighborhoods. In Westchester County, the areas with the most outages include Tarrytown, Eastchester, Chappaqua and Larchmont.

The strong winds knocked trees and branches onto overhead electric delivery equipment, causing outages. The company has reports of eight road closures in the Bronx and Westchester County.

Con Edison crews, supplemented by 600 mutual aid workers, will work around the clock to get customers back in service.

The company urges members of the public to stay away from downed wires. They may be live. For your safety, we may guard downed wires until crews make repairs. Our personnel may be in unmarked cars but will always have Con Edison identification.

Restoring service

The priority for restoration will be critical customer facilities that have an impact on the public, such as mass transit, hospitals, police and fire stations, and sewage and water-pumping stations. Crews will then prioritize repairs that will provide power to the largest numbers of customers as quickly as possible, then move on to restore smaller groups and individual customers.

Reporting an outage

Customers can sign up for text alerts at coned.com/text. Customers can also report outages and check service restoration status at conEd.com/reportoutage, or with Con Edison’s mobile app for iOS or Android devices, or by calling 1-800-75-CONED (1-800-752-6633).

Customers who report outages will receive updates from Con Edison with their estimated restoration times as they become available. Information on outages and restoration times is also available at the Con Edison outage map.

Safety Tips

• Do not go near downed electrical wires. Treat downed wires as if they are live. Never attempt to move them or touch them with any object. Be mindful that downed wires can be hidden from view by tree limbs, leaves or water.
• Report downed wires to Con Edison and your local police department immediately. If a power line falls on your car while you’re in it, stay inside the vehicle and wait for emergency personnel.
• Members of the public should also avoid transformers that are brought to the ground. The transformers are gray metal drums attached to the wires and poles.
• If your power goes out, disconnect or turn off appliances that would otherwise turn on automatically when service is restored. If several appliances start up at once, the electric circuits may overload.
• Charge your cellphones and other mobile devices while you have power.
• Follow the manufacturer’s instructions for installing and using a portable generator. Never plug a generator into a wall unit, use it indoors or set it up outdoors near open home windows or air-handling vents.
• Make sure your flashlights and any battery-operated radios are working. Have a supply of extra batteries. Weather updates and news on electrical service can be heard on local radio and television stations.
• For more storm tips and preparation, go to www.conEd.com

Customers can follow Con Edison on X or Facebook for general outage updates, safety tips and storm preparation information.

The company is in contact with New York City Emergency Management and the Westchester County Department of Emergency Services to coordinate storm-response if needed.