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Con Edison Restoring Power On Staten Island, Reduces Voltage By 5 Percent In Areas

Con Edison is asking customers in three pockets of Staten Island to conserve energy while company crews repair equipment. Con Edison has reduced voltage in the areas by 5 percent to protect equipment from further damage.

Company crews are working to restore power to about 6,000 customers in the borough. The Castleton Corners and Westerleigh neighborhoods account for about half of those customers.

The company expects to work through the night and into Saturday morning to restore those customers by 3 a.m. The overhead electric-delivery system in the area has sustained significant damage due to the extreme heat and high demand for power.

Con Edison urges customers to stay away from downed wires because they might be live. Do not try to touch them or move them with your hands or any object. If you see downed wires, call 1-800-75CONED or your local police department.

Crews will prioritize repairs to equipment that supplies critical facilities, such as police stations, fire stations and water-pumping plants.

The company also prioritizes repairs that will provide service to the greatest number of customers. Individual services, lines serving a single home, will be restored as crews become available.

The largest area affected by the voltage reduction and conservation request is on the northern part of the island and bounded by the Kill Van Kull on the north, Bard Avenue, Victory Boulevard and Richmond Avenue on the east, Arthur Kill Road on the south, and the Arthur Kill waterway on the west.

A second area is in the southeastern part of Staten Island and bounded by Dewey Avenue on the north, Graves Avenue on the east, Raritan Bay on the south, and Richmond Avenue on the west.

A third area is in southern Staten Island and bounded by Veterans Road West on the north, Surf Avenue on the south, Page Avenue on the east and Sprague Road on the west.

The voltage reduction and conservation request cover these neighborhoods: West Brighton, Livingston, Port Richmond, Castleton Corners, Sunnyside, Mariners Harbor, Arlington, Bloomfield, Chelsea, Travis, Great Kills and Richmond Valley. The areas include 39,400 customers.

Con Edison has asked customers in these areas not to use energy-intensive appliances such as washers, dryers, and microwaves until crews complete repairs. The company also asks customers to limit unnecessary use of air conditioning. If you have two air conditioners, use only one and set it to the highest comfortable temperature.

Customers can report outages and check service restoration status at, or with our mobile app for iOS or Android devices, or by calling 1-800-75-CONED (1-800-752-6633). When calling, customers should report whether their neighbors also have lost power. Customers who report outages will receive updates with their estimated restoration times as they become available.

Customers can also go to the Con Edison outage map at

Con Edison offers these conservation tips:

  • Set your air conditioner to the highest comfortable temperature. Every degree you lower the thermostat increases costs;
  • To reduce heat and moisture in your home, run appliances such as ovens, washing machines, dryers and dishwashers in the early morning or late at night when it’s cooler;
  • When the AC is running, close doors to keep cool air in and hot air out;
  • Keep shades, blinds and curtains closed. About 40 percent of unwanted heat comes through windows;
  • Even when using AC, use ceiling and other fans to provide additional cooling and better circulation;
  • Turn off AC units, lights and other appliances when not at home and use a timer to turn on your air conditioner about a half-hour before arriving home;
  • Keep AC filters clean;
  • Replacing an old air conditioner with a new ENERGY STAR unit can reduce energy usage by 30 percent;
  • Con Edison offers additional energy savings tips.

Customers can follow Con Edison on Twitter or like us on Facebook for general outage updates, safety tips and storm preparation information.

The equipment problems in these neighborhoods have no effect on the rest of the Con Edison system. The company is in communication with New York City Emergency Management.