Con Edison's Redesigned Bill Makes It Easier For Customers To Understand Their Energy Usage
Your Con Edison monthly bill has a new look to help customers make smart choices about their energy usage.
The redesign, starting with the April 2021 bill, is clear and easy to understand, with colored text, larger type, and charts to highlight key details.
The first page provides a detailed breakdown of energy usage and costs (supply and delivery), and how temperature affected usage.
A “Messages for You” box highlights tips on cost savings, safety and other relevant messages.
Page two continues the improved customer experience by offering a full glossary of terms used in the bill, and details on how to pay online, by mail or by phone.
“The monthly bill is often the only touchpoint customers have with their energy company,” said Michele O’Connell, senior vice president of Customer Operations. “The new design emphasizes the bill’s most important information: how much energy was used, and helpful comparative usage data along with cost-saving tips,” she added.
“It also allows us to communicate more clearly on important matters, such as payment agreement information that will help our customers impacted by COVID-19.”
Residential and small and large commercial customers will receive the redesigned bill.
The bill makes clear how much is for supply – the electricity or gas the customer used – and how much is for the transmission and distribution of that energy. Customers may choose an energy service company to supply electricity or gas.
Con Edison does not make a profit on the supply. The company buys energy on the market and uses a variety of strategies to get the best pricing for customers. The company passes that energy along to customers at cost.
The total bill also includes various taxes and fees imposed by government agencies.
Customers can learn more about the new bill design, including samples of different bills, at coned.com/UnderstandYourBill.
Con Edison is a subsidiary of Consolidated Edison, Inc. [NYSE: ED], one of the nation’s largest investor-owned energy companies, with approximately $12 billion in annual revenues and $63 billion in assets. The utility delivers electricity, natural gas and steam to 3.5 million customers in New York City and Westchester County, N.Y.