Con Edison Warns Customers to Beware of Scammers During Health Emergency

Con Edison reminds customers to remain aware of would-be scammers during the coronavirus emergency.

Scammers may take advantage of the emergency to try and get customers to give them money or to let them in their homes.

Con Edison offers this advice: ·

  • Beware of anyone visiting, e-mailing, or calling about outstanding bills or disconnecting service. You are not going to lose your power now even if you can’t pay your bill.
  • If anyone asks for money for "new meters because of coronavirus,” that’s bogus. We don’t charge for meters. And, we’ve put smart meter installation on hold.
  • If someone comes to your door, verify they are who they say they are. We’ll only enter your home or business for emergencies, safety reasons and upon your request for critical issues, including turning on service. If someone claims to be from Con Edison, call 1-800-75-CONED (1-800-752-6633) and check the employee’s name and ID#. 
  • If you are making a payment, do it safely. We never accept payment by cash apps such as Venmo, or bitcoin. We only accept online payments through conEd.com and conEd.com/GuestPayment.
  • If you’re suspicious about an e-mail from Con Edison, don’t click on any links you’re unsure about.

Also, if you have an appointment with us, please let us know if you or anyone on your premises is quarantined by calling us. We’re here to keep New York safe and your energy reliable.

To get the most recent information about help Con Edison is providing to our customers visit our Coronavirus webpage.

Con Edison is a subsidiary of Consolidated Edison, Inc. [NYSE: ED], one of the nation’s largest investor-owned energy companies, with approximately $13 billion in annual revenues and $58 billion in assets. The utility delivers electricity, natural gas and steam to 3.5 million customers in New York City and Westchester County, N.Y.

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