Con Edison Suspends Service Shutoffs
As all New Yorkers face the enormous challenges presented by the coronavirus, Con Edison is suspending temporarily any electric and gas service shutoffs involving customers having payment difficulties. Any service terminations will proceed for reasons of safety, such as a gas leak.
Yesterday, we suspended service shutoffs in the containment area of New Rochelle, as well as any homes or buildings where we were made aware that occupants were quarantined. Today, we are extending that suspension to our entire service area of New York City and Westchester County.
We continue to advise customers to pay bills online and register their accounts at www.coned.com/myaccount.
We are committed to helping our customers and employees get through this difficult time safely and encourage everyone to follow U.S. Centers for Disease Control (www.cdc.gov) health and safety guidelines. We also will continue to work to provide safe and reliable service to our customers. We will continue to evaluate any further process changes as necessary.