1. Your building manager hires a licensed plumber. If you’re the homeowner, you hire the plumber.
2. The plumber files documents with your local buildings department and Con Edison before beginning repairs. The plumber then completes the repairs.
3. The plumber notifies the buildings department, which reviews the case. This may involve an onsite inspection by the local plumbing inspector.
4. With an approval from the buildings department, the plumber updates Con Edison.
5. Con Edison restores your gas in two steps—after the plumber’s repair work passes our visual inspection, we’ll schedule a leak test.
6. Con Edison field crews test your pipes for gas leaks. Con Edison can turn on your home’s gas service again when no leaks are detected.
Note: If a problem with the repair work is detected at any point, the plumber will have to make more repairs before your case can advance.
Not the Homeowner?
You’ll need to contact your building manager for the status of the restoration of your gas service.
Cooking Gas Issue?
If you live in an apartment building and need your cooking gas turned on, crews may need to visit each household individually. If they can’t gain access to an apartment, it can delay restoration for other apartments in the same building. Building superintendents may be able to help us enter apartments if no one is home.