How We Respond to Outages

Safety is our first priority when it comes to outages. When a gas leak or power outage is reported, we assign workers to protect the area and work as quickly as possible to restore service.

Restoring Electric Power

When our team comes to turn the power back on, here’s what to expect, step by step.

  1. We clear away any downed lines, trees, and other debris.
  2. We check for any damage to our system and assign crews and equipment to the area to begin repairs.
  3. We fix the power lines, transformers, or connections that caused the problem, so we can get power back on quickly to critical facilities, like hospitals, and our customers who depend on life-support equipment.
  4. We restore power to the lines and equipment that will bring power back to the most people as quickly as possible. We restore all other customers who have lost power as soon as we can after that.

Repairs take time, and it may be difficult for us to tell you exactly when your service will be restored. Recovery after a severe storm could take days or weeks.

How We Restore Power

Getting Your Gas Back

After a gas leak is reported and your service is shut off, Con Edison’s priority is restoring your service as safely and quickly as possible. Here’s what to expect, step by step.

  1. Your building manager hires a licensed plumber. If you’re the homeowner, you hire the plumber.
  2. The plumber files documents with the NYC Buildings Department and Con Edison before beginning repairs. When the repairs are complete, the plumber notifies the Buildings Department.
  3. The Buildings Department reviews the case and approves.
  4. With an approval from the Buildings Department, the plumber updates Con Edison.
  5. Con Edison typically restores your gas service in two steps—a visual inspection and a leak test. After the plumber’s repair work passes our visual inspection, we’ll schedule a leak test.
  6. Con Edison field crews test your pipes for gas leaks. Con Edison can turn on your home’s gas service again when no leaks are detected.

Note: If a problem with the repair work is detected at any point, the plumber has to make more repairs before your case can advance.

Cooking Gas Issue?

 If you live in an apartment building and need your cooking gas turned on, crews may need to visit each household individually. If they can’t gain access to an apartment, it can delay restoration for other apartments in the same building. Building superintendents may be able to help us enter apartments if no one is home.

If you’re not the homeowner, please contact your building manager for the status of the restoration of your gas service.

Restoring Gas Service After a Water Main Bursts