How We Respond to Outages
Safety is our first priority when we restore power outages. When we see a dangerous situation, we assign workers to protect the area and keep you safe. In the meantime, you can be sure we’re working to get your power back on as quickly as possible.
First, we have to clear away any downed lines, trees, and other debris.
Then, we check for any damage to our system and assign crews and equipment to the area to begin repairs.
We fix the power lines, transformers, or connections that caused the problem, so we can get power back on quickly to critical facilities, like hospitals, and our customers who depend on life-support equipment.
Then, we restore power to the lines and equipment that will bring power back to the most people as quickly as possible. We restore all other customers who have lost power as soon as we can after that.
Repairs take time, and it may be difficult for us to tell you exactly when your service will be restored. Recovery after a severe storm could take days or weeks.