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Con Edison Helps Customers Manage Energy Costs

Con Edison offers customers relief from the volatility of energy prices with its Level Payment Plan option, energy saving tips and more.

“Helping customers manage their energy costs is one of the most important things we do,” said Michele O’Connell, senior vice president of Customer Operations. “We are here to help customers take advantage of the right payment options and the energy efficiency upgrades that are right for them.”

Level Payment Plan

To avoid seasonal price spikes, customers can sign up for the level payment plan to spread energy payments out evenly across the year.

Payment Extensions

Con Edison offers extensions of up to 10 days for customers who need extra time to make a payment.

Flexible Payment Agreements

For customers who have fallen behind on their bills, Con Edison offers flexible payment plans.

Check Your Benefits

Customers enrolled in assistance programs may be eligible for discounts on their energy bills through our Energy Affordability Program. Also, see if you’re eligible for the state’s Home Energy Assistance Program, which helps New Yorkers heat and cool their homes.

Bill Assistance Credits

Con Edison is also currently helping eligible residential and small commercial customers secure one-time bill credits for past-due bills through May 1, 2022, authorized under New York State’s Electric and Gas Bill Relief Program. In addition, Con Edison is coordinating with government agencies to provide utility bill relief credits to qualified renters under the New York State Emergency Rental Assistance Program (ERAP).

Last year, Con Edison issued $360 million in bill credits to more than 200,000 low-income customers through these programs.

Help for Seniors and People with Disabilities

Con Edison offers special protections and payment options for eligible customers who are 62 or older, blind or permanently disabled, or live with someone in one of these categories.

Energy Saving Tips

One of the best ways for customers to lower their energy bills is by reducing energy use. Customers can use less energy and save more money with simple, small changes around their home or business. 

Rebates and Incentives

Con Edison also offers a range of rebates and incentives for efficient equipment which saves money and helps maintain comfort all-year-round.

Business customers can visit the Con Edison website to find savings that are right for them.

For more help

Customers who need help signing up for My Account, using self-service, or getting payment assistance, can speak to a customer service specialist by calling 212-358-4565 or visit