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Con Edison One-Time Bill Credit for Isaias Outages


Con Edison customers who lost power for three consecutive days (72 hours) or more due to Tropical Storm Isaias will receive a one-time credit, resulting in a reduction on bills issued between October and November 2020, the company announced today. 

This one-time credit will offset fixed-monthly customer charges based on 30 days of service. Credit will be based on a pro-rata reduction in 30-day fixed charges based on customers’ average outage duration. Additionally, lower energy consumption due to the outage also will result in reduced charges.

Residential customers will receive a $2.67 to $3.20 credit against the $16.00 monthly customer charge depending on outage length, while small- and medium-size business customers will receive $4.68 to $5.62 against the $28.10 monthly levy. Larger commercial customers will receive similar credits based on their service classification.

The monthly delivery-charge reductions are in addition to company reimbursements announced on August 8 for food and prescription medicine spoilage for those enduring a two-day-or-more power loss because of Tropical Storm Isaias.

Con Edison is a subsidiary of Consolidated Edison, Inc. [NYSE: ED], one of the nation’s largest investor-owned energy companies, with approximately $13 billion in annual revenues and $59 billion in assets. The utility delivers electricity, natural gas and steam to 3.5 million customers in New York City and Westchester County, N.Y. For financial, operations and customer service information, visit