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Con Edison Working to Restore Scattered Outages

Company Prepared for Heat

Con Edison crews have restored 98 percent of the customers affected by Storm Isaias and will continue with the same intensity and emphasis on safety as they restore the rest of the scattered outages the storm caused.

Con Edison cautions everyone to stay away from downed wires. Do not assume they are de-energized. They may be live.

The company reports this morning that about 6,100 customers remain out of service due to the storm. About 4,600 are in Westchester County, 1,200 in Queens and smaller numbers in Brooklyn and the Bronx. The company has 2,800 of its own employees and outside workers performing restorations.

The company is also working on about 4,800 outages not related to the storm.

Westchester communities that are among areas with the most outages remaining include Yonkers, New Rochelle and New Castle.

The remaining outages involve particularly extensive damage and complicated restorations for individual customers.

Con Edison has expanded its claims policy so that customers without power for 48 hours due to the storm can fill out a claims form to request reimbursement for the cost of spoiled food, medication, or perishable commercial merchandise.

Con Edison is also prepared to respond to any heat-related outages that occur this week Heat and humidity increase demand on the electric-delivery system and can cause equipment to overheat, affecting service.

Con Edison offers energy savings tips, including:

  • Make sure air conditioner filters are clean so the units will run at peak efficiency;
  • Set thermostats to the highest comfortable temperature. Each degree lower increases cooling costs;
  • If you have a room air-conditioning unit, close off the rooms not being used; if you have central air, block the vents in unused or vacant rooms;
  • To reduce heat and moisture in your home, run appliances such as ovens, washing machines, dryers and dishwashers in the early morning or late at night when it’s generally cooler outside. Use a microwave to cook, if possible;
  • Keep shades, blinds and curtains closed. About 40 percent of unwanted heat comes through windows. Simply drawing blinds and curtains, which act as a layer of insulation, can reduce heat in your apartment or home;
  • Turn off air conditioners, lights and other appliances when not at home.

Customers can get information on NYC cooling centers.

Customers are urged to report an outage and check restoration status at, or with Con Edison’s mobile app for  iOS or Android devices, or by calling 1-800-75-CONED (1-800-752-6633).

Customers can sign up for text alerts at The messages remind customers to be prepared and to report an outage by simply replying OUT to the text.

Customers who report outages will receive updates from Con Edison with their estimated restoration times as they become available. Information on outages and restoration times is also available at the Con Edison outage map.

Con Edison personnel practice social distancing to keep everyone safe from the coronavirus. Con Edison is following the U.S. Centers for Disease Control and Prevention guidelines.

The company is in close contact with New York City Emergency Management and the Westchester County Department of Emergency Services to coordinate response as needed.

Customers can follow Con Edison on Twitter or like us on Facebook for general outage updates, safety tips and storm preparation information.