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Isaias Restorations Surpass 270,000 Nearly 3,000 Workers Deployed

Crews Will Continue 24/7 Effort Through the Weekend

This morning, 1,230 mutual aid and contractor workers join with more than 1,700 Con Edison field workers to continue the restoration efforts that have been on-going for more than 84 straight hours since tropical storm Isaias hit the region. An additional 320 workers will be on the job on Sunday.

In many areas, crews are re-building entire sections of the overhead electric delivery system that were destroyed by winds that gusted up to 70 miles per hour. Isaias’s winds, which were accompanied by pelting rains, knocked branches and entire trees onto equipment, causing customers to lose service.

Con Edison continues to work with municipalities to clear roads blocked by fallen trees, many of which have wires entangled.

Con Edison cautions everyone to stay away from downed wires. Do not assume they are de-energized. They may be live.

Customers who reported their outage will receive updates from Con Edison with estimated restoration times.

To find the latest information on restoration times check the Con Edison outage map. The outage map updates frequently, and restoration times may change as work is completed.

As of 4:00 a.m., customer outages and restoration times for the vast majority of customers by county are shown below. Some restorations will take place early next week.

  • Westchester County where the electric delivery system is nearly all overhead has 53,000 customers out of service with local restoration times that vary from tomorrow at 3:00 pm to 11:00 p.m. on August 10.
  • Queens has 19,000 customers without power and a restoration time of 11:00 p.m. on August 9.
  • The Bronx with 9,700 customers out of service and a restoration time of 11:00 p.m. on August 9.
  • Staten Island has 3,200 customers without service and a restoration time of 11:00 p.m. on August 9.
  • Brooklyn has 1,400 customers without service and a restoration time of 11:00 p.m. on August 9.

Customers are urged to report their outage to and check restoration status at, or with Con Edison’s mobile app for iOS or Android devices, by calling 1-800-75-CONED (1-800-752-6633), or replying OUT to Con Edison’s text message.

Con Edison personnel practice social distancing to keep everyone safe from the coronavirus. Con Edison is following the U.S. Centers for Disease Control and Prevention guidelines.

Con Edison offers the following storm tips:

  • Do not go near downed wires. Treat all downed wires as if they are live. Never attempt to move them or touch them with your hands of any object. Be mindful that downed wires can be hidden from view by snow, tree limbs, leaves or water.
  • Report all downed wires to Con Edison and your local police department immediately. If a power line falls on your car while you’re in it, stay inside the vehicle and wait for emergency personnel.
  • If your power goes out, disconnect or turn off appliances that would otherwise turn on automatically when service is restored. If several appliances start up at once, the electric circuits may overload.
  • Check to make sure your flashlights and any battery-operated radios or televisions are in working order. Make sure you have a supply of extra batteries. Weather updates and news on restorations of electrical service can be heard on most local radio and television stations.
  • For more storm tips and preparation, go to

Customers can follow Con Edison on Twitter or like us on Facebook for general outage updates, safety tips and storm preparation information. 

Con Edison remains in contact with New York City Emergency Management and the Westchester County Department of Emergency Services to coordinate storm response.