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Con Edison Crews Restoring Customers Affected by Heat, Storms

  • Con Edison Media Relations

  • New York – July 18, 2019 -- 11:00 AM

Con Edison crews have restored power to more than 15,000 customers affected by the heat and storms over the past 24 hours.

The company is currently working to restore power to the remaining 1,800 customers. About 700 of those customers are in Westchester County, where the overnight winds caused damage to the overhead electric delivery system. The company reports 500 customers out of service in Queens and 300 in the Bronx.

Con Edison employee working on equipment.

Meanwhile, the company has mobilized a force of 4,000 electric operations personnel and support staff to respond to the extreme heat wave expected to hit the area on Friday and through the weekend. Con Edison urges customers who experience power loss to report outages at www.conEd.com/reportoutage. Customers who report outages will receive updates with their estimated restoration times as they become available. Customers can also check service restoration status at that web address or with our mobile app for iOS or Android devices, or by calling 1-800-75-CONED (1-800-752-6633). When calling, customers should report whether their neighbors also have lost power.

Con Edison reminds its customers they can take simple steps to save energy during the hot, humid weather:

  • Turn off air conditioners, lights and other appliances when not at home and use a timer to turn on your air conditioner about a half-hour before arriving home;
  • Make sure air conditioner filters are clean so the units will run at peak efficiency;
  • Set thermostats to the highest comfortable temperature. Each degree lower increases cooling costs by 6 percent;
  • If you have a room air-conditioning unit, close off the rooms not being used; if you have central air, block the vents in un-used or vacant rooms;
  • To reduce heat and moisture in your apartment or home, run appliances such as ovens, washing machines, dryers and dishwashers in the early morning or late at night when it’s generally cooler outside. Use a microwave to cook, or barbecue outside, if possible;
  • Keep shades, blinds and curtains closed. About 40 percent of unwanted heat comes through windows. Simply drawing blinds and curtains, which act as a layer of insulation, can reduce heat in your apartment or home;
  • Use fans instead of air conditioners, but be sure to leave windows open for ventilation. Fans use as little as one-tenth the energy as air conditioners.

Con Edison offers numerous programs to help customers save money and stay comfortable during the summer months. Con Edison offers $25 rebates to customers who purchase an approved ENERGY STAR-rated air conditioner.

Also, the Smart AC program lets customers with room air conditioners control their air conditioners remotely and earn rewards. Customers with central air conditioning can get a $50 rebate for purchasing an approved smart thermostat.

Customers who have a Con Edison electric account and central air conditioning or a Con Edison gas account and gas heating, a Wi-Fi network, and an eligible Nest or Honeywell Home smart thermostat, can receive an additional $85 by signing up for the smart thermostat Smart Usage Rewards program.

Customers can follow Con Edison on Twitter or like us on Facebook for general outage updates, safety tips and storm preparation information.