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Con Edison Overnight Crews Restore Customers, As Region Braces For 2nd Nor’easter

  • Con Edison Media Relations

  • New York – March 07, 2018 -- 09:15 AM

Con Edison crews worked through another winter night restoring electrical service to customers affected by last week’s storm, as a second storm hits the New York area.

The company’s crews, buttressed by hundreds of mutual aid workers from out of state, reduced the number of Westchester County customers out to approximately 9,500 out of about 100,000 affected.

The field forces will continue to work to restore customers in Westchester, as well as scattered outages in New York City, as long as the weather allows. The company conducts restoration in a way that is safe for its workers and the public.

Restoration Efforts

The vast majority of customers in Westchester affected by last week’s storm have been restored. The remaining customers, typically those outages affecting one or two customers, are expected to be restored by 11 p.m. on Friday, March 9.

Con Edison advises that it is working to repair technical issues with the automated outage map on its website. The map may display numbers that are outdated.

Con Edison will keep many mutual aid workers already on the job in Westchester County to work on any outages caused by a second Nor’easter, Storm Quinn, which has begun dropping a rain-snow mix in the area.

The coming snow could bring tree branches into contact with overhead power lines and cause additional outages. The mix of melting snow and road salt can get into the underground electrical delivery system and cause equipment problems and customer outages.

Heavy, wet snow may hide downed power lines and people should venture outside with extreme caution.

Con Edison reminds members of the public to stay away from downed wires because they may be live.

In Westchester County, the company has more than 1,900 people involved in restoring power, line repair, site safety and planning, including 500 mutual aid workers, who are from as far away as Canada, Texas and Wisconsin.

The company is in touch with elected and school officials in Westchester for input on areas that should be given priority. Crews first focus on repairs that provide power to the most customers and to critical facilities, such as hospitals, municipal pumping stations and schools. Then they move on and make repairs to restore smaller groups and individual customers.

Customers can report downed power lines, outages and check service restoration status at www.conEd.com or by calling 1-800-75-CONED (1-800-752-6633). When reporting an outage, customers should have their Con Edison account number available, if possible, and report whether their neighbors also have lost power.

Customers who report outages will be called by Con Edison with their estimated restoration times as they become available.

Con Edison offers a number of mobile solutions so you can manage your accounts, report and check the status of an outage, learn energy-saving tips, and more. Text REG to OUTAGE (688243) to sign up for text notifications, and follow the prompts. You will need to enter your Con Edison account number to complete the registration process. Once you've registered, you will not need your account number to report or check the status of a power problem. Or visit us here to stay on top of outages and power problems by signing up for text notifications.

Con Edison offers the following storm tips:

  • Do not go near downed wires because they could be live. Never attempt to move them or touch them with any object. Be mindful that downed wires can be hidden from view by snow, tree limbs, leaves or water.
  • Report downed wires to Con Edison and your local police department immediately. If a power line falls on your car while you’re in it, stay inside the vehicle and wait for emergency personnel.
  • If your power goes out, disconnect or turn off appliances that would otherwise turn on automatically when service is restored.  If several appliances start up at once, the electric circuits may overload.
  • Make sure your flashlights and any battery-operated radios or televisions are working. Have a supply of extra batteries. Weather updates and news on electrical service can be heard on local radio and television stations.
  • For more storm tips, go to Con Edison storm safety.

Customers can follow Con Edison on Twitter or like us on Facebook for general outage updates, safety tips and storm preparation information.