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Con Edison Continues Round-The-Clock Riley Restorations as New Storm Signals Round Two

More than 111,200 customers now have power back as Con Edison crews and their mutual aid partners crisscrossed Westchester Monday, working through the night to get electricity to those who lost service during wind-whipped winter storm Riley.

In hardest hit Westchester, crews have restored power to 75,000 customers, as line workers bear down on completing the remaining 28,000. Meanwhile, New York City’s storm-related outages are now substantially restored, with 924 remaining out due to Riley as of this morning.

The company expects to complete restoration to the vast majority of Westchester customers affected by Riley by 11 p.m. Tuesday. Westchester customers can go to for information on restoration efforts in their communities.

While crews expect to make substantial progress again today, the elements, after last week’s hint of spring, are posing another challenge: more snow.

Con Edison will keep many mutual aid workers already on the job in Westchester County and, given the forecast, also has contacted out-of-state energy companies for additional crews.

Con Edison has almost 1,800 people involved in restoring power, line repair, site safety and planning, including 400 mutual aid workers, who are from as far away as Canada, Texas and Wisconsin.

With all of the remaining debris and a new storm on the way, be wary:

Con Edison reminds members of the public to stay away from downed wires because they may be live.

The company is in touch with elected and school officials in Westchester for input on areas that should be given priority. Crews first focus on repairs that provide power to the most customers and to critical facilities, such as hospitals, municipal pumping stations and schools. Then they move on and make repairs to restore smaller groups and individual customers.

(To see an animation of how a restoration takes place, go to:

Customers can report downed power lines, outages and check service restoration status at or by calling 1-800-75-CONED (1-800-752-6633). When reporting an outage, customers should have their Con Edison account number available, if possible, and report whether their neighbors also have lost power.

Customers who report outages will be called by Con Edison with their estimated restoration times as they become available.

Con Edison offers a number of mobile solutions so you can manage your accounts, report and check the status of an outage, learn energy-saving tips, and more. Text REG to OUTAGE (688243) to sign up for text notifications, and follow the prompts. You will need to enter your Con Edison account number to complete the registration process. Once you've registered, you will not need your account number to report or check the status of a power problem. Or visit us to stay on top of outages and power problems by signing up for text notifications.

Con Edison offers the following storm tips:

  • If you see downed electrical wires, do not go near them. Never attempt to move them or touch them with any object. Be mindful that downed wires can be hidden from view by snow, tree limbs, leaves or water. Always stay away from downed power lines because they could be live.
  • Report downed wires to Con Edison and your local police department immediately. If a power line falls on your car while you’re in it, stay inside the vehicle and wait for emergency personnel.
  • If your power goes out, disconnect or turn off appliances that would otherwise turn on automatically when service is restored. If several appliances start up at once, the electric circuits may overload.
  • Make sure your flashlights and any battery-operated radios or televisions are working. Have a supply of extra batteries. Weather updates and news on electrical service can be heard on local radio and television stations.
  • For more storm tips and preparation, go to Con Edison storm safety.

Customers can follow Con Edison on Twitter or like us on Facebook for general outage updates, safety tips and storm preparation information.