Precaución ante los estafadores

Esté al tanto de estas estafas recientes

Estafas con códigos QR

• Si usted participa en el programa SmartCharge NY para conductores de vehículos eléctricos, tenga en cuenta que este programa nunca le solicitará la información de su tarjeta de crédito mediante un código QR.
• Las únicas páginas web legítimas de SmartCharge NY son conEd.com/smartcharge y scny.ev.energy.

Estafas con anuncios patrocinados

Revisa detenidamente los resultados de tu búsqueda. Los estafadores han estado utilizando anuncios patrocinados en motores de búsqueda como Google para incluir información falsa sobre pagos de facturas. Los anuncios pueden:

• mostrarse como resultado de búsqueda de Efectuar un pago de factura;
• incluir la URL makeabillpayment.com;
• Incluya el número de teléfono 1-888-479-3560

Tenga cuidado con los sitios de pago de facturas desconocidos y los números de teléfono indicados fuera de conEd.com.

Estafas en sitios web

• Comprueba siempre la URL. Tenga cuidado al usar motores de búsqueda y esté atento a direcciones web falsas, como con3d.com y c0edison.com.

How to Spot Common Scams

Phone Scams

For some of the more common scams, a caller may:

• Pretend to be from Con Edison and ask for your account number. Con Edison account numbers recently changed from 15-digits to 11-digits, which may prompt scammers with an opportunity to deceive customers.
• Manipulate your caller ID to display Con Edison’s name.
• Threaten to turn off your power or gas within an hour.
• Demand immediate payment—often by prepaid card or cryptocurrency, such as Bitcoin.

We do not accept payment via prepaid gift cards, cryptocurrency such as Bitcoin, wire transfers, or cash apps (such as Venmo, Zelle, or PayPal), whether in person, over the phone, or by text.

Any new payment options will be announced through official Con Edison channels, along with instructions on how to use them safely and securely. If you receive a call about an outstanding payment, verify that it is legitimate before taking action.

To verify your account details, log in to conEd.com/MyAccount or call 1-800-75-CONED (1-800-752-6633). Secure payments can also be made through My Account or by phone.

Door-to-Door Scams

When someone comes to your door claiming to be from Con Edison, ask for credentials. It’s not rude, it’s safe. Here’s how to tell a real Con Edison employee from a fake one.

• An employee will readily prove their identity. An imposter won’t.
• An employee will wear a photo ID with their name and employee number.
• An employee will gladly give you their supervisor’s name and ask you to call 1-800-75-CONED (1-800-752-6633) to verify their identity.

Email Scams

These types of emails, known as phishing, instruct customers to click on a link to pay a bill or perform another action.

• Be cautious, this could result in downloading a virus onto your computer or identity theft.
• Make sure emails are from conEd.com and don’t open suspicious links.

Suspect a Scammer? Tell Us or the Police

If you’re unsure or you experience or suspect a scam, call your local police department or us at 1-800-75-CONED (1-800-752-6633).

Keep others safe. Share these tips with your neighbors, family members, and the elderly.

Pay Safely

These are the only ways to pay your bill:

• Download the Con Edison app
• Log in to My Account to pay from your bank account (checking or savings)
• Use conEd.com/GuestPayment or webpayments.billmatrix.com/ConEdResidential to make a credit or debit card payment
• Call 1-888-925-5016 to pay by phone
• Visit a walk-in center or authorized payment agent 

See more secure payment methods at conEd.com/PaymentOptions