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Con Edison Crews Are Mobilized For First Heat Wave of 2024

Workers Are Ready to Respond to Service Issues For Customers Throughout NYC and Westchester

Con Edison crews are mobilized to respond to any outages or other service problems that occur due to the first heat wave of the year, which forecasters say could arrive on Tuesday.

The company urges customers to use energy efficiently and take steps to stay safe and comfortable.

Heat, humidity and increased demand for electricity to power air conditioners can place stress on electric delivery equipment.

The coming days could also bring thunderstorms, which can affect the overhead delivery system and cause outages.

The company urges members of the public to stay away from any wires that are downed during storms. Call your local police department or 1-800-75-CONED (1-800-752-6633) to report downed wires.

Con Edison may assign workers to guard downed wires and keep people and pets away from them. These workers may be in unmarked vehicles but they carry Con Edison identification.

Matthew Ketschke, the president of Con Edison, briefed reporters on the company’s preparation this morning at a press conference hosted by New York City Mayor Eric Adams.

How to Report an Outage

Customers can also report outages and check service restoration status at, with Con Edison’s mobile app for iOS or Android devices, or by calling 1-800-75-CONED (1-800-752-6633).

The company also sends e-mails to customers to communicate energy-saving tips and information on reporting outages.

Customers who report outages will receive updates from Con Edison with their estimated restoration times as they become available. Information on outages and restoration times is also available at the Con Edison outage map. Watch an outage map tutorial video here.

Energy-Saving Tips

New Yorkers can stay cool and save all summer by following these money-saving conservation tips:

  • If you are running your air conditioner, close off unoccupied rooms. If you are using the AC in your living room and nobody is in the bedrooms, close the doors to those rooms;
  • Set your air conditioner to the highest comfortable temperature. Every degree you lower the thermostat increases costs;
  • To reduce heat and moisture in your home, run appliances such as ovens, washing machines, dryers and dishwashers in the early morning or late at night when it’s cooler outside;
  • Keep shades, blinds and curtains closed. About 40 percent of unwanted heat comes through windows;
  • Even when using AC, use ceiling and other fans to provide additional cooling and better circulation;
  • Turn off AC units, lights and other appliances when not at home and use a timer to turn on your AC about a half-hour before arriving home;
  • If you run a business, keep the door closed while running the AC;
  • Keep AC filters clean.

Replacing an old air conditioner with a new ENERGY STAR unit can reduce energy usage by 30 percent. Con Edison offers additional energy savings tips.

Energy Efficiency Programs

The best way for customers to save on their bills is to manage their usage. Con Edison offers a range of energy efficiency programs that pay customers who make energy saving upgrades.

Programs are available for residential customers, those with low incomes, small businesses, large commercial and industrial properties, and multi-family buildings.

Business customers can also earn incentives from Con Edison’s smart usage programs under which they agree to conserve at times when the demand for power is high.

Cooling Center Availability

If New York City and State officials activate cooling centers, find the latest information on locations and hours at the following sites: New York City and New York State. In addition, Westchester County offers information on its Sun Safety page.

Customers can follow Con Edison on X, formerly known as Twitter, or Facebook for general outage updates, safety tips and storm preparation information.