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Electric and Gas Bill Relief Program Frequently Asked Questions

In response to the COVID-19 pandemic, the New York State Public Service Commission has approved the Electric and Gas Bill Relief Program for income-eligible New Yorkers.

Residential customers who receive qualifying government assistance will receive a bill credit on their past-due balance for service through May 1, 2022.

Note: All customers are responsible for bills after May 1.

To qualify for a bill credit, you must:

  1. Be enrolled in Con Edison’s Energy Affordability Program by December 31, 2022, or;
  2. Have received benefits under New York state’s Emergency Rental Assistance Program (ERAP) or the Home Energy Assistance Program-Regular Arrears Supplement (RAS).

If you are enrolled in Con Edison’s Energy Affordability program or received ERAP or RAS benefits, your bill credit will be processed automatically, and you do not need to take any action. In addition, your service will not be suspended for non-payment while your bill credit is being processed.

Through the Energy Affordability Program, customers who receive qualifying governmental assistance qualify for a discount on their monthly energy bill.

You should be enrolled automatically if you receive benefits from a qualifying government assistance program, such as Supplemental Nutrition Assistance Program (SNAP) or Supplemental Security Income (SSI). See the full list of qualifying programs.

To see if you’re enrolled, log into My Account  or check your bill

If you’re not enrolled in the Energy Affordability Program, but qualify, you can sign up online now.

Your one-time credit will be shown on the next bill after the credit is applied to your account.
Your credit will be customized based on any past-due balance bills showing on your account for service through May 1, 2022.
No. Residential customers enrolled in our Energy Affordability Program will not be turned off for non-payment before September 1, 2022, to allow for credits to be processed.
Yes. All customers are responsible for charges for service after May 1, 2022, meaning current and future bills.
No. You must have unpaid balances for service through May 1, 2022, to be eligible for this credit.

No. At this time, the New York State Public Service Commission has only authorized this credit for customers enrolled in the Energy Affordability Program or those who have received benefits under New York State’s Emergency Rental Assistance Program (ERAP) or the Home Energy Assistance Program-Regular Arrears Supplement (RAS) in the prior heating season.

We will notify our customers if the Commission announces additional relief programs.

If you’re struggling to pay your bills and do not qualify for these programs, you may still be eligible for additional payment assistance or a payment agreement.

Yes. Credits will be applied after ERAP or RAS funds are processed. If your application is pending for the ERAP, your account will not be credited until assistance from that program has been processed and received by Con Edison.

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