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Help During the Covid-19 Pandemic

We’re here to keep New York safe and your energy reliable. Get important service updates and safety information.

Get Help Paying Your Bills

If you’re a residential customer and have experienced a change in your financial circumstances as a result of the COVID-19 pandemic, you may be eligible for special protections to avoid terminations in the future.

Under the law, if you are a residential customer and contact us to affirm that you experienced a change in financial circumstances as a result of Covid-19 starting on or after March 7, 2020:

  • We will not disconnect your service for non-payment before March 31, 2021. That’s 180 days after the end of Governor Cuomo’s State of Emergency, which is set to expire October 4, 2020.
  • You will be eligible for a payment agreement or to request a new agreement that requires no down payment, late fees, or penalties.

To self-certify, you must attest as follows: “I attest that due to the COVID-19 state of emergency, which began on March 7, 2020, I have experienced a change in financial circumstances.”

To receive these protections, you must call us at 1-800-75-CONED (1-800-752-6633).

Please note: Due to the pandemic, we are not turning off residential customers for non-payment now regardless of their financial situation.

Find out more about the law that provides these protections.

Other ways we’re trying to help:

  • Waiving new late-payment fees for residential customers.
  • Allowing most customers to pay with a credit or debit card fee free (excludes large commercial customers).
  • We offer payment plans and assistance programs that may help you bring down your energy bills.

How We’re Putting Safety First

We’re not expecting any service interruptions because of the pandemic, but we have made some operational changes to protect you and our workforce.

  • Walk-in centers are closed.
  • Our call center is open, but wait times may be longer than usual.
  • The best way to do business with us is through My Account. Setting up your online account only takes a minute. Just enter your email address and create a password. Get started.
  • Our crews and technicians will be practicing social distancing and wearing masks while performing meter readings and other work.
  • If you can access your meter, and prefer to, you can submit your own reading.

If you or anyone at your address is quarantined, please call 1-800-75-CONED (1-800-752-6633) before your meter reading or service appointment.

Thinking about starting a home or business improvement project? Please call 811 before you dig. Even now, we’ll mark dangerous underground pipes and wires. It’s free.

Save Energy While Staying at Home

Start with these simple ideas to lower your energy bill, and then log in to My Account to get dozens of personalized tips based on your energy habits.

Share your favorite tips with your neighbors, friends, and @ConEdison on social media and tag them #PoweringThruTogether

Beware of Scams, Especially Now

  • Beware of anyone demanding payment or threatening to disconnect your service. You are not going to lose your power even if you can’t pay your bill now.
  • If anyone asks you for money for new meters, that’s bogus. We don’t charge for meters.
  • If someone comes to your door, verify they are who they say they are. If someone claims to be from Con Edison, call 1-800-75-CONED (1-800-752-6633) and check the employee’s name and ID#.
  • We never accept payment by cash apps such as Venmo, or bitcoin. We only accept online payments through conEd.com and conEd.com/GuestPayment.
  • Got a suspicious email from Con Edison? Don’t click any links you’re unsure about.

Share these tips with your family members, friends, and the elderly.

Outdoor Dining Safety Requirements for Restaurants and Cafes

Most of our electric, gas, and steam distribution systems are underneath city streets and sidewalks. We access these systems through covers, such as manhole covers, ventilation grates, and valve covers. For your safety and to maintain the reliability of our systems, we need to have clear access to these covers 24/7.

See Full Requirements

  • Updates to Your Meter Reading

    • We’re returning to your neighborhood to read indoor meters and resume other work.
    • When we read your meter, your bills may be adjusted to reflect how much energy you actually used since meter reading was put on hold.
    • If your bill is more than you can pay right now, you may be able to arrange a flexible payment agreement online through My Account or you can call us at 1-800-75-CONED (1-800-752-6633). Find more payment help.
    • Our crews are practicing social distancing with each other and the public to help keep everyone safe. Our meter readers and technicians are wearing face coverings while they work.
    • If you or anyone at this address is quarantined, please call 1-800-75-CONED (1-800-752-6633).
    • If you can access your meter and prefer to, you can submit your own reading.

    If you have an emergency, call 911 or us at 1-800-75-CONED (1-800-752-6633).

    If you’re thinking about starting a home or business improvement project, please call 811 before you dig. Even now, we’ll mark dangerous underground pipes and wires. It’s free.

    Other changes to our operations:

    • Walk-in centers are closed.
    • The best way to do business with us is through My Account. Our call center is open but wait times may be longer than usual. You can reach us at 1-800-75-CONED (1-800-752-6633).
  • Dig Safely While You’re Staying Home

    While you’re home, you may be thinking about starting home improvement projects. Before you put a shovel in the ground, call 811, two to 10 days ahead of time.

    • Prevent an emergency, property damage, or fines.
    • Keep you and your neighborhood safe.
    • For free, companies will mark their underground equipment.

    Get Details 

    Smell Gas. Act Fast.

    If you suspect you smell gas, leave your space and then call 911 or 1-800-75-CONED (1-800-752-6633). You don’t even need to be nearby when we arrive. Don't assume someone else will make the call.

    National Grid customers should call 1-718-643-4050. 

    How to Recognize a Gas Leak

  • Little Things Can Make a Difference

    Staying home means using more energy. Here are some ways to control your energy use right now.

    Easy Ways to Save

    • Cleaning Closets? If you find LEDs in storage, now’s the time to swap out your old bulbs for more energy efficient ones.
    • Working at Home? Quit unnecessary programs. Use sleep settings. Turn your computer off and unplug it when you’re done working.
    • Log In. Use the Home Energy Analysis tool in My Account to see how you’re using energy. Then try to cut back on what you can.
    • Check Thermostats. Revisit your thermostat settings to make sure they’re changing with the weather.
    • Plug into Power Strips. Plug your phones and computers into power strips. That makes it easy to switch everything off at the same time when you’re done.
    • TV Always Running? Be sure to turn off your cable box every time you shut your TV and lower your TV’s brightness settings. Then disable “Instant On,” “Always On,” or “Quick Start” settings. They draw excess standby power.
    • Beware of Vampire Voltage. Don’t leave chargers plugged into the wall if they’re not charging anything. They’re still drawing energy you’re not using.

    Share your tips with your neighbors, friends, and @ConEdison on social media and tag them #PoweringThruTogether

  • Beware of Scams, Especially Now

    Criminals are trying to take advantage of the coronavirus outbreak.

    • Beware of anyone visiting, emailing, or calling about outstanding bills or disconnecting service. You are not going to lose your power even if you can’t pay your bill now.
    • If anyone asks you for money for "new meters because of coronavirus,” that’s bogus. We don’t charge for meters. And, we’ve put smart meter installation on hold.
    • If someone comes to your door, verify they are who they say they are. We’ll only enter your home or business for emergencies, safety reasons and upon your request for critical issues, including turning on service. If someone claims to be from Con Edison, call 1-800-75-CONED (1-800-752-6633) and check the employee’s name and ID#.
    • If you are making a payment, do it safely. We never accept payment by cash apps such as Venmo, or bitcoin. We only accept online payments through conEd.com and conEd.com/GuestPayment.
    • Suspicious about an email from Con Edison? Don’t click on any links you’re unsure about.

    Share these tips with your family members, friends, and the elderly.

    If you have an emergency, call 911 or us at 1-800-75-CONED (1-800-752-6633).

    Also, if you have an appointment with us, please let us know if you or anyone on your premises is quarantined by calling us.

    We’re here to keep New York safe and your energy reliable.

  • If You Need Us for an Emergency, We’ll Be There

    With so much uncertain at this time, one thing you don’t have to worry about is whether Con Edison will respond to emergencies. We will.

    We are not expecting any service interruptions because of the coronavirus outbreak. But we are making operational changes to protect you and our workforce.

    We will only do work that requires us to enter your home or building for:

    • Emergencies.
    • Safety-related inspections.
    • Upon your request for critical issues, including turning on service.

    Please note these other changes to our operations:

    Financial Help

    Please know you won’t lose your power now because you’re having trouble making payments.

    How we’re trying to help:

    • Your service will not be shut off for non-payment.
    • Waiving new late-payment fees.
    • No fees for making payments with credit cards or debit cards.
    • Most customers can arrange for payment extensions and agreements through My Account.
    • Find more payment help.

    If you have an emergency, call 911 or us at 1-800-75-CONED (1-800-752-6633).

    Also, if you have an appointment with us, please let us know if you or anyone on your premises is quarantined by calling 1-800-75-CONED (1-800-752-6633).

    We’re here to keep New York safe and your energy reliable.

  • Helping You Through This Difficult Time

    During this incredibly challenging time, we know you’re counting on your power. We are not expecting any interruptions of your service because of the coronavirus (Covid-19).

    Please know you will not lose your power now because you’re having trouble making payments.

    Here’s how we’re trying to help:

    • Your service will not be shut off for non-payment.
    • Waiving new late-payment fees.
    • Suspending no-access fees if we can’t read your meter.
    • No fees for making payments with credit cards or debit cards.
    • Suspending fees for refusing smart meter installations
    • Most customers can arrange for payment extensions and agreements online through My Account.

    Please note these other changes to our operations:

    • Walk-in centers are closed as of Wednesday, March 18.
    • The best way to do business with us is through My Account. Our call center is open but wait times may be longer than usual. You can reach us at 1-800-75-CONED (1-800-752-6633).
    • Your meter will still be read if it’s outside or in an uninhabited building space. If you have an indoor meter, you can report your usage online.
    • Smart meters will be installed only if they are on the outside of buildings or in inside buildings in uninhabited areas such as apartment building basements. No work will be done inside living areas.

    If you have an appointment with us, please let us know if you or anyone on your premises is quarantined by calling 1-800-75-CONED (1-800-752-6633).

    We remain ready to respond to emergencies. We’re here to keep New York safe and your energy reliable.

  • Help, Health & Safety Updates

    Your safe and reliable power is as important now as it has ever been. We do not expect any interruption of your service because of the coronavirus (Covid-19).

    We’re continuously monitoring guidelines from our local and state authorities and the U.S. Centers for Disease Control and Prevention. We’re taking every precaution possible to keep our workforce and customers safe.

    • We’ve temporarily suspended service shutoffs involving customers having payment difficulties.
    • Most customers can arrange for payment extensions and agreements online through My Account.
    • It’s easier and faster to use My Account to take care of business than to contact our call center since wait times may be longer than usual.
    • Our walk-in centers remain open, but we encourage you to do business online through My Account.
    • If you have an appointment with us, please let us know if you or anyone on your premise is quarantined by calling 1-800-75-CONED (1-800-752-6633).

    We are committed to helping our customers get through this difficult time. Thank you for your support as we work to keep our communities safe.

  • Updates to Your Meter Reading

    • We’re returning to your neighborhood to read indoor meters and resume other work.
    • When we read your meter, your bills may be adjusted to reflect how much energy you actually used since meter reading was put on hold.
    • If your bill is more than you can pay right now, you may be able to arrange a flexible payment agreement online through My Account or you can call us at 1-800-75-CONED (1-800-752-6633). Find more payment help.
    • Our crews are practicing social distancing with each other and the public to help keep everyone safe. Our meter readers and technicians are wearing face coverings while they work.
    • If you or anyone at this address is quarantined, please call 1-800-75-CONED (1-800-752-6633).
    • If you can access your meter and prefer to, you can submit your own reading.

    If you have an emergency, call 911 or us at 1-800-75-CONED (1-800-752-6633).

    If you’re thinking about starting a home or business improvement project, please call 811 before you dig. Even now, we’ll mark dangerous underground pipes and wires. It’s free.

    Other changes to our operations:

    • Walk-in centers are closed.
    • The best way to do business with us is through My Account. Our call center is open but wait times may be longer than usual. You can reach us at 1-800-75-CONED (1-800-752-6633).
  • Dig Safely While You’re Staying Home

    While you’re home, you may be thinking about starting home improvement projects. Before you put a shovel in the ground, call 811, two to 10 days ahead of time.

    • Prevent an emergency, property damage, or fines.
    • Keep you and your neighborhood safe.
    • For free, companies will mark their underground equipment.

    Get Details 

    Smell Gas. Act Fast.

    If you suspect you smell gas, leave your space and then call 911 or 1-800-75-CONED (1-800-752-6633). You don’t even need to be nearby when we arrive. Don't assume someone else will make the call.

    National Grid customers should call 1-718-643-4050. 

    How to Recognize a Gas Leak

  • Little Things Can Make a Difference

    Staying home means using more energy. Here are some ways to control your energy use right now.

    Easy Ways to Save

    • Cleaning Closets? If you find LEDs in storage, now’s the time to swap out your old bulbs for more energy efficient ones.
    • Working at Home? Quit unnecessary programs. Use sleep settings. Turn your computer off and unplug it when you’re done working.
    • Log In. Use the Home Energy Analysis tool in My Account to see how you’re using energy. Then try to cut back on what you can.
    • Check Thermostats. Revisit your thermostat settings to make sure they’re changing with the weather.
    • Plug into Power Strips. Plug your phones and computers into power strips. That makes it easy to switch everything off at the same time when you’re done.
    • TV Always Running? Be sure to turn off your cable box every time you shut your TV and lower your TV’s brightness settings. Then disable “Instant On,” “Always On,” or “Quick Start” settings. They draw excess standby power.
    • Beware of Vampire Voltage. Don’t leave chargers plugged into the wall if they’re not charging anything. They’re still drawing energy you’re not using.

    Share your tips with your neighbors, friends, and @ConEdison on social media and tag them #PoweringThruTogether

  • Beware of Scams, Especially Now

    Criminals are trying to take advantage of the coronavirus outbreak.

    • Beware of anyone visiting, emailing, or calling about outstanding bills or disconnecting service. You are not going to lose your power even if you can’t pay your bill now.
    • If anyone asks you for money for "new meters because of coronavirus,” that’s bogus. We don’t charge for meters. And, we’ve put smart meter installation on hold.
    • If someone comes to your door, verify they are who they say they are. We’ll only enter your home or business for emergencies, safety reasons and upon your request for critical issues, including turning on service. If someone claims to be from Con Edison, call 1-800-75-CONED (1-800-752-6633) and check the employee’s name and ID#.
    • If you are making a payment, do it safely. We never accept payment by cash apps such as Venmo, or bitcoin. We only accept online payments through conEd.com and conEd.com/GuestPayment.
    • Suspicious about an email from Con Edison? Don’t click on any links you’re unsure about.

    Share these tips with your family members, friends, and the elderly.

    If you have an emergency, call 911 or us at 1-800-75-CONED (1-800-752-6633).

    Also, if you have an appointment with us, please let us know if you or anyone on your premises is quarantined by calling us.

    We’re here to keep New York safe and your energy reliable.

  • If You Need Us for an Emergency, We’ll Be There

    With so much uncertain at this time, one thing you don’t have to worry about is whether Con Edison will respond to emergencies. We will.

    We are not expecting any service interruptions because of the coronavirus outbreak. But we are making operational changes to protect you and our workforce.

    We will only do work that requires us to enter your home or building for:

    • Emergencies.
    • Safety-related inspections.
    • Upon your request for critical issues, including turning on service.

    Please note these other changes to our operations:

    Financial Help

    Please know you won’t lose your power now because you’re having trouble making payments.

    How we’re trying to help:

    • Your service will not be shut off for non-payment.
    • Waiving new late-payment fees.
    • No fees for making payments with credit cards or debit cards.
    • Most customers can arrange for payment extensions and agreements through My Account.
    • Find more payment help.

    If you have an emergency, call 911 or us at 1-800-75-CONED (1-800-752-6633).

    Also, if you have an appointment with us, please let us know if you or anyone on your premises is quarantined by calling 1-800-75-CONED (1-800-752-6633).

    We’re here to keep New York safe and your energy reliable.

  • Helping You Through This Difficult Time

    During this incredibly challenging time, we know you’re counting on your power. We are not expecting any interruptions of your service because of the coronavirus (Covid-19).

    Please know you will not lose your power now because you’re having trouble making payments.

    Here’s how we’re trying to help:

    • Your service will not be shut off for non-payment.
    • Waiving new late-payment fees.
    • Suspending no-access fees if we can’t read your meter.
    • No fees for making payments with credit cards or debit cards.
    • Suspending fees for refusing smart meter installations
    • Most customers can arrange for payment extensions and agreements online through My Account.

    Please note these other changes to our operations:

    • Walk-in centers are closed as of Wednesday, March 18.
    • The best way to do business with us is through My Account. Our call center is open but wait times may be longer than usual. You can reach us at 1-800-75-CONED (1-800-752-6633).
    • Your meter will still be read if it’s outside or in an uninhabited building space. If you have an indoor meter, you can report your usage online.
    • Smart meters will be installed only if they are on the outside of buildings or in inside buildings in uninhabited areas such as apartment building basements. No work will be done inside living areas.

    If you have an appointment with us, please let us know if you or anyone on your premises is quarantined by calling 1-800-75-CONED (1-800-752-6633).

    We remain ready to respond to emergencies. We’re here to keep New York safe and your energy reliable.

  • Help, Health & Safety Updates

    Your safe and reliable power is as important now as it has ever been. We do not expect any interruption of your service because of the coronavirus (Covid-19).

    We’re continuously monitoring guidelines from our local and state authorities and the U.S. Centers for Disease Control and Prevention. We’re taking every precaution possible to keep our workforce and customers safe.

    • We’ve temporarily suspended service shutoffs involving customers having payment difficulties.
    • Most customers can arrange for payment extensions and agreements online through My Account.
    • It’s easier and faster to use My Account to take care of business than to contact our call center since wait times may be longer than usual.
    • Our walk-in centers remain open, but we encourage you to do business online through My Account.
    • If you have an appointment with us, please let us know if you or anyone on your premise is quarantined by calling 1-800-75-CONED (1-800-752-6633).

    We are committed to helping our customers get through this difficult time. Thank you for your support as we work to keep our communities safe.