Help During Coronavirus

We’re here to keep New York safe and your energy reliable. Get important service updates and safety information.

We are not expecting any service interruptions because of the coronavirus outbreak. But we are making operational changes to protect you and our workforce.

We will only do work that requires us to enter your home or building for:

  • Emergencies.
  • Safety-related inspections.
  • Upon your request for critical issues, including turning on service.

Other changes to our operations:

  • Suspending meter readings. If you have access to your meter, you can still report your usage online.
  • Walk-in centers are closed.
  • The best way to do business with us is through My Account. Our call center is open but wait times may be longer than usual. You can reach us at 1-800-75-CONED (1-800-752-6633).
  • Putting all energy efficiency work to homes and businesses on hold.
  • Postponing smart-meter installations.

Financial Help

Please know you won’t lose your power now because you’re having trouble making payments.

How we’re trying to help:

  • Your service will not be shut off for non-payment.
  • Waiving new late-payment fees.
  • No fees for making payments with credit cards or debit cards.
  • Most customers can arrange for payment extensions and agreements through My Account.
  • Find more payment help.

If you have an emergency, call 911 or us at 1-800-75-CONED (1-800-752-6633).

Also, if you have an appointment with us, please let us know if you or anyone on your premises is quarantined by calling 1-800-75-CONED (1-800-752-6633).

Beware of Scams, Especially Now

  • Beware of anyone visiting, emailing, or calling about outstanding bills or disconnecting service. You are not going to lose your power even if you can’t pay your bill now.
  • If anyone asks you for money for "new meters because of coronavirus,” that’s bogus. We don’t charge for meters. And, we’ve put smart meter installation on hold.
  • If someone comes to your door, verify they are who they say they are. We’ll only enter your home or business for emergencies, safety reasons and upon your request for critical issues, including turning on service. If someone claims to be from Con Edison, call 1-800-75-CONED (1-800-752-6633) and check the employee’s name and ID#.
  • If you are making a payment, do it safely. We never accept payment by cash apps such as Venmo, or bitcoin. We only accept online payments through conEd.com and conEd.com/GuestPayment.
  • Suspicious about an email from Con Edison? Don’t click on any links you’re unsure about.

Share these tips with your family members, friends, and the elderly.

  • Beware of Scams, Especially Now

    Criminals are trying to take advantage of the coronavirus outbreak.

    • Beware of anyone visiting, emailing, or calling about outstanding bills or disconnecting service. You are not going to lose your power even if you can’t pay your bill now.
    • If anyone asks you for money for "new meters because of coronavirus,” that’s bogus. We don’t charge for meters. And, we’ve put smart meter installation on hold.
    • If someone comes to your door, verify they are who they say they are. We’ll only enter your home or business for emergencies, safety reasons and upon your request for critical issues, including turning on service. If someone claims to be from Con Edison, call 1-800-75-CONED (1-800-752-6633) and check the employee’s name and ID#.
    • If you are making a payment, do it safely. We never accept payment by cash apps such as Venmo, or bitcoin. We only accept online payments through conEd.com and conEd.com/GuestPayment.
    • Suspicious about an email from Con Edison? Don’t click on any links you’re unsure about.

    Share these tips with your family members, friends, and the elderly.

    If you have an emergency, call 911 or us at 1-800-75-CONED (1-800-752-6633).

    Also, if you have an appointment with us, please let us know if you or anyone on your premises is quarantined by calling us.

    We’re here to keep New York safe and your energy reliable.

  • If You Need Us for an Emergency, We’ll Be There

    With so much uncertain at this time, one thing you don’t have to worry about is whether Con Edison will respond to emergencies. We will.

    We are not expecting any service interruptions because of the coronavirus outbreak. But we are making operational changes to protect you and our workforce.

    We will only do work that requires us to enter your home or building for:

    • Emergencies.
    • Safety-related inspections.
    • Upon your request for critical issues, including turning on service.

    Please note these other changes to our operations:

    Financial Help

    Please know you won’t lose your power now because you’re having trouble making payments.

    How we’re trying to help:

    • Your service will not be shut off for non-payment.
    • Waiving new late-payment fees.
    • No fees for making payments with credit cards or debit cards.
    • Most customers can arrange for payment extensions and agreements through My Account.
    • Find more payment help.

    If you have an emergency, call 911 or us at 1-800-75-CONED (1-800-752-6633).

    Also, if you have an appointment with us, please let us know if you or anyone on your premises is quarantined by calling 1-800-75-CONED (1-800-752-6633).

    We’re here to keep New York safe and your energy reliable.

  • Helping You Through This Difficult Time

    During this incredibly challenging time, we know you’re counting on your power. We are not expecting any interruptions of your service because of the coronavirus (Covid-19).

    Please know you will not lose your power now because you’re having trouble making payments.

    Here’s how we’re trying to help:

    • Your service will not be shut off for non-payment.
    • Waiving new late-payment fees.
    • Suspending no-access fees if we can’t read your meter.
    • No fees for making payments with credit cards or debit cards.
    • Suspending fees for refusing smart meter installations
    • Most customers can arrange for payment extensions and agreements online through My Account.

    Please note these other changes to our operations:

    • Walk-in centers are closed as of Wednesday, March 18.
    • The best way to do business with us is through My Account. Our call center is open but wait times may be longer than usual. You can reach us at 1-800-75-CONED (1-800-752-6633).
    • Your meter will still be read if it’s outside or in an uninhabited building space. If you have an indoor meter, you can report your usage online.
    • Smart meters will be installed only if they are on the outside of buildings or in inside buildings in uninhabited areas such as apartment building basements. No work will be done inside living areas.

    If you have an appointment with us, please let us know if you or anyone on your premises is quarantined by calling 1-800-75-CONED (1-800-752-6633).

    We remain ready to respond to emergencies. We’re here to keep New York safe and your energy reliable.

  • Help, Health & Safety Updates

    Your safe and reliable power is as important now as it has ever been. We do not expect any interruption of your service because of the coronavirus (Covid-19).

    We’re continuously monitoring guidelines from our local and state authorities and the U.S. Centers for Disease Control and Prevention. We’re taking every precaution possible to keep our workforce and customers safe.

    • We’ve temporarily suspended service shutoffs involving customers having payment difficulties.
    • Most customers can arrange for payment extensions and agreements online through My Account.
    • It’s easier and faster to use My Account to take care of business than to contact our call center since wait times may be longer than usual.
    • Our walk-in centers remain open, but we encourage you to do business online through My Account.
    • If you have an appointment with us, please let us know if you or anyone on your premise is quarantined by calling 1-800-75-CONED (1-800-752-6633).

    We are committed to helping our customers get through this difficult time. Thank you for your support as we work to keep our communities safe.

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