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Con Edison Crews Restore Service to 11,600 Customers Overnight

Company Urges the Public to Be Safe, Avoid Downed Wires

Con Edison and its large force of contractor workers restored service to more than 11,000 customers affected by the overnight storm and are working on repairs that will provide service to 3,900 who remain out.

Most of the outages – about 2,900 - are in Westchester County. Another 500 are in Brooklyn, 250 in the Bronx and about 100 each in Queens and Staten Island.

Greenburgh, Mount Vernon and Yonkers are among the Westchester communities with the most outages.

The company urges members of the public to stay away from downed wires. They may be live. For your safety, we may guard downed wires until crews make repairs. Our personnel may be in unmarked cars but will always have Con Edison identification.

The company has secured more than 1,000 outside workers to supplement its crews in the work of repairing and replacing poles, wires and transformers.

Con Edison sent text messages to customers in the regions expected to be hit the hardest. The messages reminded customers to be prepared and to report an outage by simply replying OUT to the text.

Con Edison also sent emails to customers warning them of the coming storm, urging them to be safe and reminding them how to report outages.

Restoration Plan

The priority for restoration is critical customer facilities that have an impact on the public, such as mass transit, hospitals, police and fire stations, and sewage and water-pumping stations.

Crews will then prioritize repairs that will provide power to the largest numbers of customers as quickly as possible, then move on to restore smaller groups and individual customers.

How to Report an Outage

Customers can sign up for text alerts at coned.com/text. Customers can also report outages and check service restoration status at conEd.com/reportoutage, with Con Edison’s mobile app for iOS or Android devices, or by calling 1-800-75-CONED (1-800-752-6633).

Customers who report outages will receive updates from Con Edison with their estimated restoration times as they become available. Information on outages and restoration times is also available at the Con Edison outage map. Watch an outage map tutorial video here.

Safety Tips

  • Do not go near downed wires. Treat downed wires as if they are live. Never attempt to move them or touch them with any object. Be mindful that downed wires can be hidden from view by snow, tree limbs, leaves or water.
  • Report all downed wires to Con Edison and your local police department immediately. If a power line falls on your car while you’re in it, stay inside the vehicle and wait for emergency personnel.
  • Members of the public should also avoid transformers that are brought to the The transformers are gray metal drums attached to the wires and poles. 
  • Follow the manufacturer’s instructions for installing and using a portable generator. Never plug a generator into a wall unit, use it indoors, or set it up outdoors near open home windows or air-handling vents.
  • If your power goes out, disconnect or turn off appliances that would otherwise turn on automatically when service is restored. If several appliances start up at once, the electric circuits may overload.
  • Charge your cellphones and other mobile devices while you have power.
  • Make sure your flashlights and any battery-operated radios are working. Have a supply of extra batteries. Weather updates and news on electrical service can be heard on local radio and television stations.
  • For more storm tips and preparation, go to conEd.com

Customers can follow Con Edison on Twitter or Facebook for general outage updates, safety tips and storm preparation information.

The company is in contact with New York City Emergency Management and the Westchester County Department of Emergency Services to coordinate storm-response if needed.

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