Uptime Report Rule Change FAQ

The SCC program removed the rule allowing sites with no EV charging data to submit an uptime report showing that chargers met a minimum of 95% in uptime to receive incentives. This change was made to better align incentives with the program’s objectives. The program now requires verified charging data to confirm that chargers are operational and being used by drivers.

The change applies for billing cycles from March 2026 onwards, after the official program notice. Uptime Reports submitted after that date will not be considered for incentives.

This charge affects participating sites that previously submitted uptime reports instead of charging data to receive incentives. Now, to receive an incentive, all participants must provide EV charging session and/or 15-minute interval data.

Incentives are now based on actual charging data. Sites with no charging data during the billing cycle will not receive incentives for the billing period, even if the equipment is installed and in service. Participants should work with their network provider to resolve data gaps as quickly as possible. Extended periods without charging data may affect incentive eligibility.

Participants must submit valid EV charging sessions and 15-minute interval data from their chargers or network provider that demonstrates charger operation and availability.

The program team understands that utilization can vary. However, incentives are tied to measured charging activity and contribution to managed charging rather than reported uptime alone. Participants may want to review site visibility, pricing, or access to encourage charger utilization.

No. Incentives already approved and paid under prior program rules will not be impacted

No. A site with zero utilization during a billing cycle will remain enrolled in the program. It will become eligible to earn incentives as soon as it records utilization in a future cycle.