Accounts Payable: Frequently Asked Questions
Log in to the iSupplier Portal and search by purchase order or invoice number, date, or amount.
We pay based on the price and quantity ordered and delivered. We adjust payments if an item was returned or a credit invoice offset the payment.
Common reasons include:
- PRICE:You billed a higher price than the contract allows
- QTY REC: You billed for a higher quantity than you received. This could happen if you bill more than the PO allows or have not yet entered a receipt.
- IPM_VERIFICATION_HOLD: Your paper invoice hasn’t been matched by the AP analyst yet.
- MISCELLANEOUS HOLD (AP): The items on your invoice don’t match the PO.
A receipt is generated in the Oracle system when an employee receives the materials or services. An invoice cannot be paid until a receipt is entered in the system.
If two weeks have passed, you can email us to stop payment on the lost check and to issue a new check.
Please follow our invoicing instructions for electronic or mail submissions.
Please follow our invoicing instructions for the required details.
Please review the Update Banking Information and Add Address Information sections of the Vendor Action Training Guide for detailed instructions.
Please review the Add Address Information section of the Vendor Action Training Guide for detailed instructions.
Please review the Add Contact Information section of the Vendor Action Training Guide for detailed instructions.