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Reset Password

ALL FIELDS REQUIRED, UNLESS OTHERWISE NOTED

Enter your email address below and we’ll send you instructions for resetting your password. You may also reset your password via text message if you provided a mobile phone number when you registered.

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Text messages can only be used to reset your password if a mobile phone number was entered when you registered.

Con Edison's account service and customer specific information are solely intended for use by the customer who is the account holder or the customer's authorized agent. Any unauthorized entry or use of Con Edison's My account service center is prohibited violators will be prosecuted.

Report trouble width your electric service or check on the status of a previously reported electric service problem.

For gas emergencies, please call our toll-free number 1-800-752-6633. DO NOT send an email.

Set a new password

Create a new password

8-30 characters

At least 1 uppercase letter

At least 1 number (0-9)

Does not contain part of username