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Con Edison Restores Service To Staten Island Customers After Day Of Intense Heat

Con Edison Reminds Customers to Stay Safe, Report Outages

Con Edison restored service to the more than 5,500 customers on Staten Island who lost power today following another day of intense heat and humidity.

All impacted customers on Staten Island have now been restored.

Restoration Plan

Crews prioritize repairs to equipment that supplies critical facilities, such as police stations, fire stations and water-pumping plants.

The company also prioritizes repairs that will provide power to the greatest numbers of customers as quickly as possible. Individual services, or lines serving a single home, will be restored as crews become available.

How to Report an Outage

Customers can sign up for text alerts at coned.com/text. Customers can also report outages and check service restoration status at conEd.com/reportoutage or with Con Edison’s mobile app for iOS or Android devices, or by calling 1-800-75-CONED (1-800-752-6633).

Customers who report outages will receive updates from Con Edison with their estimated restoration times as they become available. Information on outages and restoration times is also available at the Con Edison outage map.

Safety Tips

  • If you see downed electrical wires, do not go near them. Report them to Con Edison and your local police department immediately.
  • Treat all downed wires as if they are live. Never attempt to move them or touch them with your hands or any object. Be mindful that downed wires can be hidden from view by tree limbs, leaves or water.
  • Members of the public also should avoid transformers that are brought to the ground. The transformers are gray metal drums attached to the wires and poles. 
  • Follow the manufacturer’s instructions for installing and using a portable generator. Never plug a generator into a wall unit, use it indoors, or set it up outdoors near open home windows or air-handling vents.
  • If a power line falls on your car while you’re in it, stay inside the vehicle and wait for emergency personnel.
  • If your power goes out, disconnect or turn off appliances that would otherwise turn on automatically when service is restored. If several appliances start up at once, the electric circuits may overload.
  • Charge your cellphones and other mobile devices while you have power.
  • Check to make sure your flashlights and any battery-operated radios are in working order. Make sure you have a supply of extra batteries.

Customers can follow Con Edison on Twitter or like us on Facebook for general outage updates, safety tips and storm preparation information.

The equipment problems in these neighborhoods have no effect on the rest of the Con Edison system. The company is in communication with New York City Emergency Management.

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