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Repairs After Outages

If your home's overhead electric service is damaged,
here’s how to tell what equipment is our responsibility and what’s yours.

Underground From Pole

For underground connections from a pole: we are responsible for the electric meter, underground wires, wire conduit, riser, and wires on pole. You are responsible for the meter enclosure/box and sweep/customer conduit.

What’s Ours

Electric Meter

We own and are responsible for the electric meter. If the meter is damaged, we’ll repair or replace it for you.

Underground Wires

Undergrounding is transitioning the overhead wires to an underground system.

Conduit

The pipe that electric service runs through. It protects the electric wires.

Riser

The conduit housing the electric wire that runs down from the pole into the ground to transition into an underground service.

Wires on Pole

Electric wires running down the pole.

What’s Yours

Meter Enclosure / Box

A meter box is a device used to house a building’s electrical meter.

Sweep / Customer Conduit

Pipe rising up from the underground up the electric meter.

Underground

For underground connections from a box: we are responsible for the electric meter, underground wires, wire conduit, electric manhole, and manhole cover. You are responsible for the meter enclosure/box and sweep/customer conduit.

What’s Ours

Electric Meter

We own and are responsible for the electric meter. If the meter is damaged, we’ll repair or replace it for you.

Underground Wires

Electric wires that run underground through conduits to provide electric service to the customer.

Conduit

The pipe that electric service runs through. It protects the electric service wires.

Electric Manhole

Is a utility vault used to house an access point for making connections, inspections or performing maintenance on underground electric services.

Manhole Cover

Entrance to the manhole is protected by a manhole cover designed to allow authorized utility workers to access the structure.

What’s Yours

Meter Enclosure / Box

A meter box is a device used to house a building’s electrical meter.

Sweep / Customer Conduit

Pipe rising up from the underground up the electric meter.

What's Ours, What's Yours?

Overhead

A guide to equipment that you’re responsible for fixing, and what we’re responsible for fixing

For overhead connections, we are responsible for the service wire, the connection point, and the electric meter. You are responsible for the weatherhead, service bracket/point of attachment, drop loop, entrance cable and standpipe, and meter enclosure/box.
  • A guide to equipment that you’re responsible for fixing, and what we’re responsible for fixing

What’s Ours

Service Wire

Con Edison owns and is responsible for repairing or replacing the service wire that comes from the street to your home.

If fallen tree limbs interfere with the service wire, you’re responsible for clearing the tree limbs on your property before we can restore your power. A licensed tree-service contractor can remove the tree limbs for you. For your safety, let us know before you begin work so we can detach the electric service wire and confirm the line is not energized.

Connection Point

Where the customer's electric wire connects to the company's electric service wire.

Electric Meter

We own and are responsible for the electric meter. If the meter is damaged, we will repair or replace it for you.

What’s Yours

Weatherhead

A weatherproof service drop entry point where overhead electric service wires enter a building, or where wires transition from the company's overhead system to the customer’s service.

Service Bracket / Point of Attachment

The service bracket and all the hardware running from the connection point of the electric service wire, down the side of and into the house—including the weatherhead, entrance cable, and meter pan—are your responsibility. If any of this equipment is damaged, you will need to work with a licensed electrician to repair or replace it before we can restore your service. If your equipment is damaged, we’ll always try to restore your power temporarily until your licensed electrician can make repairs and we can fully restore your service.

Drip Loop

A downward loop, created in the wire entering the building to allow rainwater or condensation to drip away from the electric service.

Entrance Cable & Standpipe

The equipment needed at the point where electrical service enters a building.

Meter Enclosure / Box

A meter box is a device used to house a building’s electric meter.

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