Smart A/C Frequently Asked Questions

  • The Smart AC program is open to residents and small businesses. All you need to participate is a room or Wi-Fi A/C, a Wi-Fi network, and an address in the Con Edison service territory. Even if you don’t have an account number or pay an electric bill directly, you’re eligible to participate.
  • The smartAC kit is a device that lets you connect your room air conditioner unit to your home Wi-Fi network for A/C control from anywhere with the tap of the smartAC Go app. You can set schedules and monitor your energy use. You can request up to four free devices.

    The smartAC kit(s) are free and yours to keep as long as you connect them and participate in at least one set of Cool Points Hours. If you do not set up the kit(s) or return them using the free return label, you will be charged $90 per kit. We will refund all charges for kits returned within 30 days.

    Need help setting up your smart A/C kit? Email us, call 1-800-682-0152, or visit our self-help page.

  • Simply plug the smartAC kit into your A/C and follow the prompts in the smartAC Go app or on your browser. Read the step-by-step instructions or watch a video tutorial.

    Having trouble setting it up? Email us, call 1-800-682-0152, or visit our self-help page.

  • You can get up to four devices that plug into your standard air conditioners so you can control them over Wi-Fi using an app on your phone or tablet. Or, you can enroll your Wi-Fi-enabled air conditioner. If you sign up for a smartAC kit, in order to keep the kit will need to participate in at least one set of Cool Points Hours, where your A/C changes settings to conserve energy and reduce stress on the energy grid on the hottest days of the year. You can earn up to $25 in rewards redeemable for gift cards, local deals, or donations to charity. Learn more.
  • Cool Points are the currency of the Smart AC program. 1,000 Cool Points is equal to $1.

    You can redeem your Cool Points any time for gift cards, local deals, or donations to charities. Learn more.

    Already earning? Check your balance.

    Earn up to $25 in Cool Points by enrolling your air conditioner, participating in Cool Points Hours, and joining fun contests, here’s how:

    • Earn 10,000 points ($10) for setting up your smartAC kit and enrolling your room A/C. You can enroll up to four A/Cs.
    • Earn 2,500 points ($2.50) per A/C each time you participate in Cool Points Hours. You can expect three to five sets of Cool Points Hours per summer.
    • Earn 5,000 points ($5) by participating in all Cool Points Hours through the summer.

    Wi-Fi air conditioners can earn up to $140 in Cool Points and rebates in the first year, here’s how:

    • Earn 100,000 points ($100) for every eligible Wi-Fi A/C you enroll.
    • Earn 2,500 points ($2.50) per A/C each time you participate in Cool Points Hours. You can expect three to five sets of Cool Points Hours per summer.
    • Earn 5,000 points ($5) by participating in all Cool Points Hours through the summer.
    • If you purchased an eligible ENERGY STAR A/C in 2019, you can submit your receipt to receive a $25 rebate check. Learn more.

    Participated last year? Simply plug your smartAC kit back in to connect again this summer and earn 10 percent more Cool Points than last year just for re-enrolling!

    • Earn 11,000 points ($11) for reconnecting your smartAC kit
    • Earn 2,750 points ($2.75) per A/C each time you participate in Cool Points Hours. You can expect three to five sets of Cool Points Hours per summer.
    • Earn 5,500 points ($5.50) by participating in all Cool Points Hours through the summer.
  • Cool Points Hours are energy conservation hours that occur three to five times throughout the summer on very hot days when there is high demand on the energy grid. During Cool Points Hours, your A/C may shift automatically to an energy saving setting that is comfortable but at a slightly higher temperature to conserve energy. We’ll send an email and app notification to let you know when you can expect Cool Points Hours to begin. You can opt out at any time, but if you do, you’ll lose your rewards. Learn more.

    The more people who participate in Cool Points Hours, the more energy we’ll save, ensuring that everyone can stay cool, even on the hottest days of the year.

    Please note: smartAC kit(s) are free and yours to keep as long as you connect them and participate in at least one set of Cool Points Hours. If you do not set up the kit(s) or return them using the free return label, you will be charged $90 per kit. We will refund all charges for kits returned within 30 days.

    Need help setting up your smartAC kit? Email us, call 1-800-682-0152, or visit our self-help page.

  • Many popular WiFi-enabled LG, Frigidaire, and GE air conditioner models are eligible. See a complete list.
  • Read the expanded frequently asked questions to learn more about the program and how to maximize your rewards.

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