Under Maintenance:Tonight from 12 a.m. to 7 a.m. tomorrow morning, we will be doing software maintenance, impacting the status updates of service issues and outages. In case of a service issue, contact us at 1-800-752-6633.

Steam Safety

If you see steam on Manhattan streets, immediately call us at 1-800-75-CONED (1-800-752-6633). Visible steam is caused by water falling on a steam pipe or manhole cover, or a steam leak, and we need to check it out.

Steam Pipe Maintenance

Regular inspections by a qualified operator or heating contractor will help keep your steam-pipe system operating safely and efficiently.

Here are some things you, your operators, and your contractor should be aware of:

  • Keep vent lines from condensate collection vessels, such as a dilution or flash tank, clear and unrestricted to prevent pressure from building up.
  • If you are a seasonal customer, make sure that your steam equipment is thoroughly inspected before turning it on. All inspections, adjustments, and repairs to your steam-pipe system must be performed by a qualified operator or heating contractor.
  • Make sure that pipes are properly insulated. Insufficient pipe insulation causes excessive heat loss.
  • Do not use leak sealant because it may enter the pipe system and clog the traps and sensing lines.

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